Supervisor call recording in contact center 1

[briny]

I've seen propaganda stating that a contact center supervisor can record agent calls on the BCM400 (v4.0). So far I haven't been able to locate any documentation or guidance on how to accomplish this. Has anyone implemented this feature and if so can you offer some guidance.

Thanks.

 

[gberger]

You will not be able to record an agent's conversation while you monitor it. You'll need a device like this in order to record while you monitor an agent.

http://www.algosolutions.com/products/call-recording-desktop/index.html

Hope we can post links...

 

[briny]

Thanks gberger,

I will look into the link.