shoughendo
Technical User
We have a option 81 c and 21 call center, symposium and genesys. When a superviser is listening to a agent,by using the observe key, no other superviser can listen at the same time to that agent.
The problem is, that by mistake a superviser can type a whrong agent number and listen to a agent that is not one of his. When the superviser of that agent want's to listen, the line is busy. is there a whay to disconect the sup. that is connected by mistake
Thank you
The problem is, that by mistake a superviser can type a whrong agent number and listen to a agent that is not one of his. When the superviser of that agent want's to listen, the line is busy. is there a whay to disconect the sup. that is connected by mistake
Thank you