Storing Call Records

[JBM3]

How long can data{call records}be stored on a system without a CDR attached. Also, is there a general timeframe in which they will be overwirtten with new calls records?

 

[AvayaTier3]

cdr buffer

You can administer the system to do one of the following when the CDR buffer is
full:
- Block calls and generates reorder tone
- Overwrite old CDR records with new CDR records
- Route calls to an attendant as non-CDR calls
--------------------------------------------------------------------------------
4. In the Call Record Handling Option field, perform one of the following
   actions:
- Type reorder if you want the system block calls generate reorder tone when the
  buffer is full. If you choose this option, no one can make or receive calls
  if the system cannot generate CDR records for the calls.

- Type warning if you want the system stop recording call when the buffer is
  full. If the buffer is full, and you choose this option, the system generates
  a minor alarm. Warning is the system default for this field. Note that if you
  change the default, the system might redirect the ACD calls and the vector
  calls the system records for CDR.

- Type attendant if you want the system to route all the calls to the attendant
  as non-CDR calls.

Note that if you change the system default of warning, ACD calls and vector
calls that are measured by CDR might be redirected. Also note that the system
displays the Call Record Handling Option field only for DEFINITY R. The system
uses the information in this field to control call routing when:

- New calls come in.
- The CDR link is not operating.
- The buffer is full.

CAUTION: Ensure that only qualified service personnel administer a secondary
output device. This option can cause loss of data when the buffer contains large
amounts of data.

If the system cannot send records to the primary CDR output device, the system
discontinues sending records to the secondary port for 2 minutes. The secondary
port must operate at the highest possible speed to prevent the loss of
information.
- If the output buffer is full, the system busies out the secondary port for 2
minutes. This action makes system resources available to send data to the
primary CDR port before the data is lost. The system continues to busy out the
secondary port for 2-minute intervals until fewer than 400 records, or 1800
records for Release 5r and later, remain in the buffer.
--------------------------------------------------------------------------------
CDR buffers
Platform                  Max No. of Records
CSI/SI                      500
G3R                        9614
S8100                       500
S8300                      2625
S8400                      2625
S8500                     17326
S8700                     17326
--------------------------------------------------------------------------------
Number of Records Buffered for the Primary Output
Device that will cause Secondary Device to be Busied
Out for 2 Minutes
CDR buffers
Platform                  Max No. of Records
CSI/SI                      200
G3R                        1900
S8100                       500
S8300                       200
S8400                       200
S8500                      1900
S8700                      1900

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[JBM3]

Much appreciated!