Stop L500 From Auto Forwarding

[thegenerallee]

Hi,

I'm new to the PBX scene but it's now my job and while I've been taught a decent bit (in my eyes at least) I've still got a lot to learn. I've searched the forums and haven't found anything that I feel relates to my particular situation. Here's my current issue that I'm unsure about.

An L500 is automatically forwarding to a physical phone but when I look at the TN's setup I don't see anything that seems obvious as to why it's doing so. It's extension is 8507 and it is forwarding to the extension 7507. If any more information is needed, please let me know. Thanks for the help in advance.

Here's the config:

TN 156 0 09 00 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 8507 0 MARP
AST NO
IAPG 0
HUNT 8777
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFD WTA THFD FNA HTA ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 8777

 

[RickyPone]

Print 8777 and look at it unless you already know.

 

[thegenerallee]

Printing 8777 gives me the following output which was expected but trying to search the Call Pilot system for the 8507 extension doesn't produce any results.

Also, I don't know if it makes a difference but when dialing the 8507 extension it does a half of a ring then starts forwarding. In between dialing the 8507 extension and it showing the 7507 extension on the display it forwards to, it briefly shows 8777 on the display.

DN 8777
CPND
NAME CALL PILOT
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE CDN

NACT

 

[trvlr1]

Also check your IDC tables to see if there is any entry in there for this extension, it may be bypassing the phantom all together. You can check your IDC tables in LD 49, if you have any set up.

 

[thegenerallee]

@trvlr1: Here's my output for printing the IDC tables on LD 49. It does show 8507 twice under the CDGT column.

IDGT CDGT
0457 8351
0524 8407
0630 5401
1031 8128
1621 5401
1820 5401
2024 5429
2046 8507
2162 8247
2165 8306
2233 8507
2501 8404
3734 8507
3876 8125
3976 8625
5550 8001
6525 8000
6526 8000
6555 8000
6590 8002
6940 8002
6973 8507
8636 8688
8691 8880
8906 8927
9009 8407
9620 8800

 

[bear45]

prt out 7507

 

[thegenerallee]

@bear45: Results are as follows. I printed the 7507 DN then it's TN MARP.


DN 7507
CPND
NAME OFFICE
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 052 0 02 14 KEY 03 H MARP DES NOW 15 FEB 2011
(2616)
TN 052 0 02 15 KEY 03 H DES NOW 5 OCT 2010
(2008)
TN 052 0 02 13 KEY 03 DES NOW 3 FEB 2004
(2616)
TN 052 0 02 05 KEY 03 DES NOW 29 DEC 2003
(2616)
TN 052 0 02 04 KEY 03 DES NOW 29 DEC 2003
(2616)
TN 052 0 04 00 KEY 03 DES NOW 19 DEC 2003
(2616)
TN 052 0 02 03 KEY 03 DES NOW 24 JUL 2008
(2616)
TN 052 0 04 02 KEY 02 DES NOW 24 AUG 2007
(2616)

NACT

REQ: prt

TYPE: tnb

TN 52 0 2 14

DATE

PAGE

DES


DES NOW
TN 052 0 02 14
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 8777
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 26
SCI 0
SSU
LNRS 12
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NIA OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 8777
LHK 6
LPK 6
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 8835 0 MARP
CPND
NAME ED
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 7835 D MARP
CPND
NAME ED
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 SCR 7507 0 MARP
CPND
NAME OFFICE
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 6507 0 MARP
CPND
NAME OFFICE
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCR 6508 0 MARP
CPND
NAME OFFICE
XPLN 27
DISPLAY_FMT FIRST,LAST
06 SCR 6509 0 MARP
CPND
NAME OFFICE
XPLN 27
DISPLAY_FMT FIRST,LAST
07
08 TRN
09 CFW 4 000
10 AO6
11 PRK
12 MWK 8777
13 RNP
14 ADL 16 50120
15
DATE 15 FEB 2011

 

[bear45]

What happens when you dial the incoming digits from the idc table, 2046,2233 etc. ?

 

[RickyPone]

So if you call mail there is no mailbox for 8507? Out the phantom then. See who complains. You can always put it back.

 

[telebub]

Check the SDN table in CallPilot and see if 8507 points to an application.

 

[mlgmartin]

If there is no SDN 8507, check mailbox 8507 if associated to 7507.

 

[trvlr1]

Is 7507 your operator position or an appearance on your operator phone?

 

[thegenerallee]

@RickyPone Not sure if there is a mailbox for it. The issue is that when dialing 8507 it automatically redirects to 7507. In my organization the primary extension is generally 8*** with a secondary extension of 7*** which will have the same last three digits as the primary extension.

@telebub & @mlgmartin I checked CallPilot's SDN and the 8507 extension does show a listing in there. When I click on it there is an option set next to "Application Name". Any particular settings I should be looking for in here that might cause this auto forwarding?

 

[thegenerallee]

@trvlr1 To the best of my knowledge it's probably just an appearance. The "operator extension" is just 0.

 

[RickyPone]

Dial your dn for express messaging and then enter 8507. It will tell you if there is a mailbox. But that really doesn't matter. What is 8507 used for? If the answer is nothing or I don't know then just take it out.

 

[trvlr1]

Your phantom phone 8507 forwards to 8777 which I assume is voice mail. I will bet the application you saw earlier sends it to this extension.(7507)
If you look in Call Pilot, under System/Service Directory Number do you see any entries there for 8507 that will associate it with an application? Once you have that name, you should be able to open Application Builder and open that entry and see how it is laid out.

 

[thegenerallee]

@trvlr1 When looking at the Service Directory Number section there is an entry for 8507. The listing for it is shown below. I've been trying to find a place to download Application Builder to check this but don't see anywhere online to do so and I'm not sure which of the many Nortel discs it would be on.


Service DN: 8507
App Name: OFFICE
Media Type: Voice
Min Channels: 0
Max Channels: Default Max.

 

[nessman]

I would look in CallPilot. If you don't have a copy of App Builder, see if your vendor should be able to get you a copy.

 

[cog4030]

I see you have Call Transfer denied (XFD) in CLS.
I've had problems with MFP transfering to a common op/attndt #.
XFD ( denied ) in CLS sends the call to the op/attndt,changing it to XFR (restricted) causes it to not forward..

 

[thegenerallee]

First off, thanks to everyone for all of the help. I learned quite a bit while trying to troubleshoot this issue. Only after physically going to the phone's location (at a different facility) did I find out what was really going on. Nobody at the facility (probably seven people total) knew what the extension of the phone was so it was assumed that it was 8507. But after being shown the phone I was informed that it had been covered in water due to a recent rain storm and it's location within the building. So I swapped out the phone with a new one, called out from it, and found out that it was a completely different extension than what they were assuming.

The lesson learned: that it's still hard to trust what the end user's saying when they're not really sure what they're talking about in the first place.