Stop Caller ID 1

[mhac]

Hi,

Sorry if this has been answered before but i want to stop my IP406 3.2(54) sending caller ID info and all of my attempts have failed.
I have 16 lines and use least cost routing on them all.
What is the best way to achieve this?

Thanks

 

[ProviderReborn]

The statement is correct.
You are not modifying digits unless you diall ** first.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

Well if you have to prefix all outgoing calls with 1052 to use the cheaper provider, You will have to dial ** first or change the "?, .W, dial" shortcode to "?, 1052.W, dial" otherwise you will be getting charged standard rate!!

 

[mhac]

Thanks for the info guys,
I will chase this up and make the necessary changes

Now I understand why my Avaya tekkie is no longer an Avaya Tekkie.

Adios, for now and thanks again to all

 

[amriddle01]

Just a quick note the **n,1052,dial short code your tekkie put in has never worked, it has been matching ?,.,dial shortcode all along which gave the impression it worked. The shortcode must have the N in to dial the numbers you enter......it's just upon reading back over this post I thought you may omit the N when reconfiguring as you thought it was working!! That make any sense? LOL

 

[mhac]

Hi Guys,

This is the way it is programmed now

Shortcode to withhold number
Code ?
Feat Dial
Tel .W

Least Cost Route

Code **N
Feat Dial
Tel 1052

If i dial ** in front of the number as mentioned, i cannot dial out. Just says call disconnected

 

[ProviderReborn]

Needs the N after the 1052 on the Tel part. Try that it will work.

But as noted it will only work and give your LCR when pressing **

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

I am sure I saw this coming and advised you on it! Please see above! LOL

 

[mhac]

I changed my LCR to read 1052N

But if i dial ** it still says disconnected

I am waiting on a reply from my LCR carrier to see if they are billing us, but being in Spain, this could take a while!!

 

[amriddle01]

where have you changed the shortcode? In the shortcode field only or in the ARS section too? and what line group id is the **shortcode targeting is it 0 or 51 "something" ?

 

[mhac]

Only in the shortcode field, I don't know what ARS is nor do I see it in Office Manager.

The **N shortcode targets Line group 0 and the LCR targets line group 0 also

 

[ProviderReborn]

3.2 54 will not use ARS so you will be working from LCR.

What happens if you dial 1052 and the number manually? Does it route?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

Yes I apologise I did not look at the software level!

 

[mhac]

Yes, it works fine

 

[ProviderReborn]

Code **N
Feat Dial
Tel 1052N

So when you have my exact shortcode in your LCR and you dial ** and your number it is not working?

Do you use ** at the moment.
Are all your calls meant to route to your LCR provider?

If so I would think about modifying your LCR so you can clear the **

Also please check you do not have a ** shortcode in your shortcodes area too.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[mhac]

Right now it is programmed exactly as you have written above
(Although originally programmed witout the N)

If I dial ** it does not work. We do not or never have dialled ** before the number

I do not have a ** shortcode in the system

All our calls do route through the LCR provider (or thats the plan anyway) I wish they would respond quicker

 

[amriddle01]

Try changing the **N to 9N leaving the 1052N in and merge config then dial 9 and the number you want does that work? Assuming you have no shortcodes beginning with 9 of course!

 

[mhac]

Yes it does work.

 

[ProviderReborn]

** must be doing some thing.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[amriddle01]

Well you can either leave it like that and tell the site they need to dial 9 or adjust your ?, . , dial shortcode to ? , 1052.W , dial and your done!!