Status QoS - 100% Packet Loss

[DominicE]

Hi,

I'm hoping someone can shed some light on why I'm seeing 100% packet loss on the SIP trunk and round trip delay of 65,000ms in the Status, Call Quality of Service monitor.

Having spoken to Avaya they suggest like on many forum posts on here, don't use the QoS, but I fail to see why it hasn't been fixed or isn't actually an underlying issue that is causing it to do that.

The calls obviously wouldn't be audio-able if I had 100% packet loss and 65k round trip delay on the phone, so something must be wrong.

It's with an IP Office and Avaya J179 phones. Interestingly if I change the codec to G729 on the phones, the round trip delay does drop - but again calls on both codecs are fine.

Thanks,

 

[rdoubrava]

Those reports in SSA are bogus.
Ignore them.

 

[janni78]

The QoS alarms in System Status are just useless. There no point in looking at them.
The realtime stats when you're looking at an active call seems to work though.

"Trying is the first step to failure..." - Homer

 

[DominicE]

Thanks, I think that's the general consensus. I just can't see if everyone is saying that, then why they don't fix it.

It's also odd how it's not on every call as well, but almost every call, so there must be something different which triggers it.