StarTalk Mini answering even though AA turned off

[principle]

Our StarTalk mini system is answering our phones on the third ring. The auto-attendant was turned off. The message you get is" This mailbox has not been initialized..." then it sends you to the greeting stating our business hours. I can't find any settings to stop this. We do not want the system to answer calls unless it rings 5 times. I even tried turning auto attendant on and set it to 6 rings, but it does not help.
Any suggestions would be greatly appreciated.
Chris

 

[biv343]

Sounds like you may have a line ringing on a phone that is forwarded to voicemail. Check your phone programming and make sure the CFNA is set to your desired number of rings.

 

[principle]

That was the problem, but it created another. I found an exetension that was set to CFNA of 3 rings with no mailbox setup. Once I disablesd that, it is answering with another extensions mailbox. There are only two extensions in our system that are set to pick up on 4 rings. Now the system rings four times and that exetensions voicemail automatically picks up. I could just set his pick up to a higher number but there must still be something wrong with a setting.