We are having strange problems with a new user's voicemail box being unable to accept messages.
When called, the phone fwds to voicemail, then says "Mailbox Full". There are no messages in the box, and when I login to FEAT 981 and do a 'Send Message' to the box, it accepts it with no problems.
My only idea is that the box may not be initializing properly, and here's why: when from the particular extension (906) FEAT 981 is dialled, the prompt is "log:" rather than "Pswd:", causing me to think that for some reason voicemail is not seeing that I am dialling from ext 906.
One specific question: Can a voicemail box only be initialized from that particular phone, or can it be initialized from anywhere? (By doing a FEAT 981, choosing Other, and logging in as 9060000, and proceeding to change pswd, etc)
Any other ideas from any Gurus here?????
Does this seem like a phone profile issue, or a voicemail issue??
Thanks as always for your highly valued expert insight!!!
Jon
When called, the phone fwds to voicemail, then says "Mailbox Full". There are no messages in the box, and when I login to FEAT 981 and do a 'Send Message' to the box, it accepts it with no problems.
My only idea is that the box may not be initializing properly, and here's why: when from the particular extension (906) FEAT 981 is dialled, the prompt is "log:" rather than "Pswd:", causing me to think that for some reason voicemail is not seeing that I am dialling from ext 906.
One specific question: Can a voicemail box only be initialized from that particular phone, or can it be initialized from anywhere? (By doing a FEAT 981, choosing Other, and logging in as 9060000, and proceeding to change pswd, etc)
Any other ideas from any Gurus here?????
Does this seem like a phone profile issue, or a voicemail issue??
Thanks as always for your highly valued expert insight!!!
Jon