Spectralink 8020 handsets and SVP server

[Rockza]

Hi all,

I am attempting to install new Spectralink 8020 handsets on an existing site that currently have spectralink E340 handsets. The phone gets an ip address and then displays No SVP Response. The SVP is on the same subnet as the handsets. I have gone through the documentation and see that you should have Netlink selected under SVP-II settings, however I have not got that option. The SVP type I have is 020 and hardware version is 33/02.

I am sure that the firmware needs to be updated but I have a few questions before I do that.
Will the existing E340 handsets still work? Will I have to move all handsets to the newer type?
Have I missed something else?

I am running AP's on an HP Wez Module and as far as I can see, WMM is not an option so I am stuck with the SVP server.

 

[LoopyLou]

Yes I suspect that you need new firmware to get the options you seek. Both types should continuew to function.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Rockza]

Thanks LoopyLou. I have tried everything to try force the SVP address to the phone. It just stays on No SVP Response. Even if I remove the SVP dhcp option it says the same thing. There is no place to statically assign the SVP address on the phone either.

Ian

 

[LoopyLou]

Then I would update the fireware. Specifically firmware that is Mitel specific. I have received handsets from Polycom and they have come with generic firmware.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Rockza]

LoopLou,
Can you please point me in the right direction for the firmware. I have tried firmware directly from the polycom website but it is missing the pd14shim.bin file and fails to complete an update.
Also the phone telephony protocol, should it be 30 or 36?

Thanks

Ian

 

[Rockza]

An update. The 8020 came with non-sip firmware. I have updated the firmware and now I see the static entries for SVP and Sip accounts.
I have been told that the SVP that I have and the 8020 handsets are not compattible. I should be looking for something to run on the controller itself.

Any ideas? I have searched MOL and googled extensively.

Thanks

Ian

 

[bobcheese]

If you are using SIP mode on the phones then you do not need an SVP to get the phones to work. In this scenario the SVP will only be used for QoS purposes. If a 3300 then you program same as any other SIP device (generic sip phone). There may be a guide on MoL not sure.
You will also need to create a config file for each phone and upload to the TFTP folder (there may also be a tool for this on Ploycom website not sure)

 

[Rockza]

Thanks Bobcheese. Yes they are in SIP mode. I think the phone still wants to see an SVP server. That is my issue. The AP's are old and so not able to use the multimedia mode. I have created the config files but they don't get past the SVP server to even try connect. I am back on site tommorrow and have a few tho has to try.

 

[bobcheese]

have you set to 'type36' in the handset config? A spectralink in SIP mode does not require an SVP although you can configure one it would not stop you getting the phone live

 

[Rockza]

Yes I have it on type 36. The phone boots up checks for firmware updates and the resets and displays no SVP response. Is there a way to disable the SVP?

Ian

 

[bobcheese]

it may be type 14 atually. I can never remember which way round it goes but if it is in SIP mode and you have not configured an SVP server in the settings then you should not get this response

 

[619Tech]

License option 014 for MiNet. Not sure if that is applicable in this case. Have not done SIP Spectralink.

 

[bobcheese]

36 it is then

 

[ChrisMitel]

If the AP's cannot run WMM QOS then you won't be able to run the phones in SIP mode. Instead you will require the correct firmware and SVP server. I will find the correct firmware on the polycom web site.

 

[ChrisMitel]

The first thing you need to check is that the SVP server is currently on 17x.034 or above.

The next thing to do is to upgrade the phones to the latest version using the HAT tool. The HAT tool is the easiest way to upgrade and configure the phones. Download the firmware for the phones here. You need the 8000 series SIP software

http://support.polycom.com/PolycomS...rt/voice/wi-fi/spectralink_8020_wireless.html

There used to be a lot more guides specific to Mitel on the Polycom website, not sure if this has coincided with Mitel bringing out their own WIFI handsets or not.

 

[bobcheese]

@ChrisMitel dont you need a cradle for the HAT

 

[ChrisMitel]

Yes, I believe it is just a standard charging cradle though. You just need a micro USB cable to connect it to your PC.

You can configure the phones in a similar way to configuring the E340's if you don't use a cradle for that by powering down the handset. Press and hold the red button, whilst holding the red button hold down the green button too. You will then see the admin options displayed on the phones. You will need to host the firmware on a tftp server (can use solarwinds or something similar on your laptop or host on the 3300) and point the phone tftp IP address to that address.

 

[Rockza]

Thanks for all the help guys. I have it working. I am using SIP and have used an entry for the SVP server. I used an external TFTP server and updated the phone firmware using that. After the update I kept the static details and added the phone specific extension file. It appears to be using an Alias address from the SVP as I incorrectly entered a password and found an entry in the 3300 logs coming from an address inside the Alias range.

The only issue I have is that I have to use an external TFTP server. When I add the same files to the Mitel TFTP site, the phone will reject the ext.cfg file.

ChrisMitel I will try the other firmware and see how it runs.

Out of the box the phone had the wrong firmware, no region setting and was on the wrong protocol.

Ian

 

[bobcheese]

this is standard for Polycom im afraid

 

[LoopyLou]

The old Spectralink phones used the Alias IP setup with the SVP server having two IP address ranges. One was used by the 3300 to communicate to the phone via the SVP server and the other was for the SVP handset to talk to the handset. The SVP server mapped the two ranges and handled the routing. ... Least thats what I remember. Thought the SIP handsets didn't need the Alias anymore. Like I said its been a while.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.