Specific dept Voice Mail problem 1

[harry2314]

Hello,
I am new to a phone system. I have Nec NEAX2000 IVS phone system with Repartee 7.42 Voice Mail system. I have a problem with VM system as follows:

If Customer call to phone system , VM picks up the phone and plays the Company Welcome Greeting. If customer press the specific extension to reach some dept, he can talk with that dept. If that dept is no available at that time, then call goes to Company welcome greeting , instead of that individual's VM.

Please help me out to solve this problem.


Thanks in advance

 

[ClassOfService]

Repartee has "SUBSCRIBER" mailboxes and "TRANSACTION" boxes.

You should have off your main greeting, a number to reach a department route to a TBOX. A TBOX is owned by a subscriber. When the TBOX greeting is played, you can have one-key dialing to leave a msg, go back to operator, or hangup, etc. Hit F1 at any of the fields for additional information.

Remember, a subscriber "owns" a tbox, this subscriber is the one that will be getting the TBOX messages.

 

[grh959]

COS is correct. Set up a TBox that is owned by either the manager or the admin assistant of that dept.

 

[harry2314]

ClassOfService,

You have given me very good directions.Since I am new to phone system.
Can you please give me directions how to turn off main greeting ( as you have mentioned in your directions) for that specific SUBSCRIBER mailbox and"TRANSACTION" box?



Thanks for great help.