Speakerphone issue 6408D+

[ltw500]

We have had an influx of people reporting that their speakerphone has stoped working on 6408d+ set. The phone sets have been in place for about 5 years and I got about 10 reports last month of phones needing to be replaced because their speaker stopped working. Is it common for the speakers to go out after a certain period of time? or could we potential have some kind of power issue that is causing the speakers to go out? Thank you.

 

[ltw500]

I should add, the speaker works and you can hear the other person but they cannot hear you. So it actually may be a microphone issue. (The mute button is not on) thank you.

 

[4merAvaya]

On the station form (page 1), is the Speakerphone fied set to '2-way'?

Kevin

 

[ltw500]

Yes and works fine until one day it just dies. But since I've had so many reports in the past two months I'm just wondering if something could be triggering the mic to "blow out" or is it normal for the mic to wear out after about 5-7 years.

 

[montyzummer]

can you capture a status station when this fault occurs ??

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[ltw500]

Below is a status during a call, I copied all 5 pages of the status

status station 54707 Page 1 of 5
GENERAL STATUS
Administered Type: 6408D+ Service State: in-service/off-hook
Connected Type: 6408D+
Extension: 54707
Port: 01B1002 Parameter Download: complete
Call Parked? no SAC Activated? no
Ring Cut Off Act? no
Active Coverage Option: 1 one-X Server Status: N/A

EC500 Status: N/A Off-PBX Service State: N/A
Message Waiting:
Connected Ports: 01D0212


Limit Incoming Calls? no

User Cntrl Restr: none HOSPITALITY STATUS
Group Cntrl Restr: none Awaken at:
User DND: not activated
Group DND: not activated
Room Status: non-guest room


status station 54707 Page 2 of 5
GENERAL STATUS

CONNECTED STATION INFORMATION
Part ID Number: unavailable
Serial Number: unavailable

Station Lock Active? no TOD Station Lock: no






CF Destination Ext:

Enhanced Call Forwarding Destination
Internal External
Unconditional:
Busy:
No Reply:



status station 54707 Page 3 of 5
UNICODE DISPLAY INFORMATION

Native Name Scripts: N/A
Display Message Scripts: 0x00000001:Latn
Display Message 2 Scripts: 0x00000001:Latn
Display Message 3 Scripts: 0x00000001:Latn
Display Message 4 Scripts: 0x00000001:Latn
Station Supported Scripts: N/A


SRC PORT TO DEST PORT TALKPATH
src port: 01B1002
01B1002:TX:tdm:a83
01D0212:RX:tdm:a83















dst port: 01D0212



atus station 54707 Page 5 of 5
ACD STATUS

Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod Grp/Mod
/ / / / / / / On ACD Call? no
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/ / / / / / / Occupancy: 75.0
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[bleebrant]

Are you using headsets with these phone-I've heard using an incompatible headset connector can cause problems.
Also, when it happens to a set you could try to change the "mute button enabled" feature to no on the set to see if it makes any difference.