Hi,
I've a customer with strange problem when I try use Softphone through my external link and after login correct I call for any number and no have a audio in conversation (between without sound). But using the same external link I can use a Skype normally.
I've changed a codec in settings extension/user, and doesn't work.
Someone have a any ideia for this problem? something like this?
PS: When I use a softphone with the same configurations in LAN of my customer, work correctly.
Thanks,
I've a customer with strange problem when I try use Softphone through my external link and after login correct I call for any number and no have a audio in conversation (between without sound). But using the same external link I can use a Skype normally.
I've changed a codec in settings extension/user, and doesn't work.
Someone have a any ideia for this problem? something like this?
PS: When I use a softphone with the same configurations in LAN of my customer, work correctly.
Thanks,