Soft Phone Solution for IP Office 9.1 1

[wheelma2]

We recently had an Avaya IP Office 9.1 installed in a standalone location overseas. 125 Avaya 1608 H.323 phones. We now have a need to support 125 more users, but the new users only need a soft phone solution. I'm working with a foreign vendor and there is a language barrier. Can someone here give me a quick rundown of what is needed to deploy a soft phone solution?

Do we just need Power User licenses (and USB headsets of course)? Or is there more to it with IP Office?

Sorry, I'm well versed in Communication Manager but learning IP Office on the fly.

Thanks,
Marc

 

[Pepp77]

Yep a power user licence per user. IP Office Communicator has replaced softphone. If you want presence then you also need a working one-x server, but then you need the preferred edition licence for Power users anyway, so one-x is likely to be there anyway.

| ACSS SME |

 

[intrigrant]

If you are already grey-haired or completely bald and you already cannot sleep overnights then deploy 125 softphones.
If you are healrhy, completely sane and happy then stay away from softphones of any brand.
From all installs with softphones there is only one left were one single user is still using it, that is a real road warrior and accept the problems for granted.

 

[qtelcom]

Intrigrant, I'm know you have very real world reasons for this, I'm curious what exactly has led you to not recommend softphones of any kind? Is it the users? or the technology? or Avaya's implementation? The security? the support?

 

[AACon]

I'm going to chime in, and say "all the above".

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[intrigrant]

True.
Softphones are rarely deployed using VLANs and or QoS. Without that you will always have audio issues.
But even when VLANs and QoS are implemented correctly the results are too poor to be happy with it, especially is all users are on a remote location.
Incidental use of Softphones can be used (see my single die-hard user) but the quality always remains a issue, no matter what any softphone manufacturer sais.
In lab conditions and during demo's it works fine but in real world...

Ask Volkswagen ( VW ) they know all about modding with test results.