soft console 2

[larrythephoneguy]

I have a customer with a IP Office 9.0 and I just installed soft console, with the correct license, installed program, opened it pushed the browse button and it was able to find the IP Office. We I pushed the user list drop down, it said it could not connect to the IP Office. If I manually entered the extn number of the receptionist, it will open, but it is not populated with users. I have tried this using a windows 7 and windows 10 computers, and I have even tried to direct connecting to see if it was a network issue, but the result is the same. What am I missing?

 

[Westi]

Are you using the correct version of softconsole.
The R9 Version I think needs the user name not the extension number.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[larrythephoneguy]

I am using, user 4.2.64 and I have the firewalls turned off.

 

[derfloh]

Is TFTP disabled in IPO security settings?

 

[IPGuru]

I am using, user 4.2.64 and I have the firewalls turned off.

Are you using the correct version of softconsole.
The R9 Version I think needs the user name not the extension number.

YOU NEED THE R9.0 SOFT CONSOLE!



Do things on the cheap & it will cost you dear

 

[intrigrant]

YOU NEED THE R9.0 SOFT CONSOLE!

Which is 4.2(64)
[ol 1]
[li]Check IP Office security settings[/li]
[li]Check if the Windows OS is supported to be found in the IP Office product Matrix excel document[/li]
[li]Check if UDP ports 69(TFTP), UDP 50796 and UDP 50799 are free on the PC[/li]
[li]Check if the SoftConsole license is available and linked to the user[/li]
[/ol]

 

[Westi]

To take care of the ports on the PC just run the firewall batch file from Avaya

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[larrythephoneguy]

So to end this, I went into security setting and turned on TFTP and it now works. The computer that soft console is running on is a windows 7 home edition and it works just fine. Thanks again for the information.

 

[joe2938]

pink for derfloh as he called it, when someone helps you then show this some pink love