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soft console issue 2
- Thread starter DigitalG
- Start date
teletechman
Technical User
I am running into a problem with it locking up and needing to be rebooted, the SC that is. IPO R9.1.0 windows 8 PC no other issues. Avaya has been working on this for 2 months now.
Mike
Mike
intrigrant
Systems Engineer
If Avaya works on it for two months then do not expect miracles here....
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- Thread starter
- #5
quazimotto
Programmer
DigitalG,
What was the issue on the firewall? What did you open or close to solve it? What batch file did you run and how did nthat solve the problem?
Thanks/Quaz
What was the issue on the firewall? What did you open or close to solve it? What batch file did you run and how did nthat solve the problem?
Thanks/Quaz
Dribbles79
Programmer
Im having this same issue. I have run the AvayaFW.bat file. Even checked that port 50796 is in the .BAT file and while it was running looked to see that it was opened and said OK.
Any other bright ideas out there?
Any other bright ideas out there?
- Thread starter
- #8
Dribbles79
Programmer
When you say application? You mean the BAT file or the SC itself?
In regards to the BAT file, yes it has been run as admin.
The weird part of the whole thing is that it will run fine for most of the day and then it will just randomly lock up and has to be restarted.
In regards to the BAT file, yes it has been run as admin.
The weird part of the whole thing is that it will run fine for most of the day and then it will just randomly lock up and has to be restarted.
- Thread starter
- #10
teletechman
Technical User
This is a known issue with Avaya, contact TS and they have a private build to resolve the lockup and need to restart. I just had this on one of my installs.
Mike
Mike
Dribbles79
Programmer
teletechman
Any chance you have the file and can share it rather than have to go through that whole ordeal?
Any chance you have the file and can share it rather than have to go through that whole ordeal?
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- #13
Dribbles79
Programmer
Do I load this on top of the current SC version or do I need to uninstall the current then load this?
teletechman
Technical User
sorry it is just 2 files rename the originals to .old then copy and paste these in. The folder location is C:\Program Files\Avaya\IP Office\SoftConsole for windows 7, you might need to hunt for it if not a 7 PC.
Mike
Mike
Dribbles79
Programmer
Ok,
Do I need to remove the original files so that it doesn't try to open using the old?
Do I need to remove the original files so that it doesn't try to open using the old?
teletechman
Technical User
no just rename them so if needed you can go back. I just added .old to the end to identify them.
Mike
Mike
Dribbles79
Programmer
OOOOOOOHHHHHHHHHHHHHHHHHHHHHH.................![[thumbsup2]](/data/assets/smilies/thumbsup2.gif "[thumbsup2] [thumbsup2]")
Now I got ya. I was confused about the .old. Thought you meant name the new files .old. Im thinking in my head, but... how would SC know to use them....?
Bueno. Thank you Sir! I will give that a shot and hopefully get this customer off my back.... for now....
Now I got ya. I was confused about the .old. Thought you meant name the new files .old. Im thinking in my head, but... how would SC know to use them....?
Bueno. Thank you Sir! I will give that a shot and hopefully get this customer off my back.... for now....
teletechman
Technical User
Took me 2 months to get this fixed and get the customer off my back, hope this works better for you.
Mike
Mike
Dribbles79
Programmer
Its going on about that long for me as well.
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