SMGR 6.3 Renew certificate failed

[hcmbmt]

Hi all,
The cert of SMGR 6.3 is expired and I cannot login to SMGR web admin.
To renew, I followed the PSN003661u to renew the certificate with below steps:
1. Copy "CertificateRenewalUtility_v2.bin" to tmp folder of SMGR
2. Run "#chmod +x CertificateRenewalUtility_v2.bin"
3. Run "#sh CertificateRenewalUtility_v2.bin"
but it always failed. The log as below:

Do you want to apply patch? (y/n). y
Thu Feb 29 10:47:15 ICT 2024 : Starting Patch application
Thu Feb 29 10:47:15 ICT 2024 : Unpacking binary files...
Zip successfully extracted
Thu Feb 29 10:47:15 ICT 2024 : Taking backup of certificates to //var/log/Avaya/CertificateGeneration_29_02_24_104645/
Service id apache_load_balancer has internally signed certificate
Service id container_tls has internally signed certificate
Generating intermidiate certificate for renewal
Generating CA Certificate
CA Certificate generated sucessfully
Adding CA certificate to default_tls_outbound_truststore.jks
CA certificate added sucessfully to default_tls_outbound_truststore.jks
Adding CA certificate to default_tls_outbound_truststore.jks
CA certificate added sucessfully to default_tls_outbound_truststore.jks
Generating Jboss certificate
Jboss certificate generated sucessfully
Generating Postgres certificate
Postgres certificate generated sucessfully
Return Code: 0(Java Execution completed)
Thu Feb 29 10:47:17 ICT 2024 : Updating System manager database with the temporary certificate
Thu Feb 29 10:47:17 ICT 2024 : Changing execution modes of keystore files
Thu Feb 29 10:47:17 ICT 2024 : Changing ownership of postgres certificates to postgres user
Thu Feb 29 10:47:17 ICT 2024 : Restarting System Manager database service
Thu Feb 29 10:47:21 ICT 2024 : System Manager database certificate updated successfully
Thu Feb 29 10:47:21 ICT 2024 : Starting System Manager services ....
Thu Feb 29 10:49:50 ICT 2024 : Waiting for System Manager services to start..
Thu Feb 29 10:49:50 ICT 2024 : Sleeping for 6 minutes, please be patient DO NOT KILL THE PROCESS
SThu Feb 29 10:55:50 ICT 2024 : Running the trust initializer script
Thu Feb 29 10:55:53 ICT 2024 : Sleeping for 2 minutes and trying again. Try 1 of 10
.......
Thu Feb 29 11:17:52 ICT 2024 : Sleeping for 2 minutes and trying again. Try 10 of 10
Thu Feb 29 11:19:52 ICT 2024 : Certificate generation failed. Please contact Avaya support team
Thu Feb 29 11:19:52 ICT 2024 : Restoring original certificates
Thu Feb 29 11:19:52 ICT 2024 : Utility execution failed
Thu Feb 29 11:19:52 ICT 2024 : Changing execution modes of keystore files
Thu Feb 29 11:19:52 ICT 2024 : Changing ownership of postgres certificates to postgres user
Thu Feb 29 11:19:52 ICT 2024 : Restarting System Manager database service
Thu Feb 29 11:19:55 ICT 2024 : System Manager database certificate updated successfully

Anyone has the same expericence? And How to fix it?
And is there any command to manual change the SMGR's time and date to before the expired date?

 

[Craft01]

Try

https://smgrIP@/network-login/

 

[serg0]

It's working. Thank you very much