I've never run into this problem before because we've always had one line per call "type" #
however recently i put a menu onto one of our lines for callers to choose
press 1 for job type A
press 2 for job type B
expecting that when the calls went through to the agents they would see on the screen "Job type A/B" and know how to respond to the call.
However it apears that what is diplayed on the agent set is the CDN name not the Skillsetname.
is there anyway of changing this ?
however recently i put a menu onto one of our lines for callers to choose
press 1 for job type A
press 2 for job type B
expecting that when the calls went through to the agents they would see on the screen "Job type A/B" and know how to respond to the call.
However it apears that what is diplayed on the agent set is the CDN name not the Skillsetname.
is there anyway of changing this ?