skillset display on agent set

[Harani]

I've never run into this problem before because we've always had one line per call "type" #
however recently i put a menu onto one of our lines for callers to choose
press 1 for job type A
press 2 for job type B

expecting that when the calls went through to the agents they would see on the screen "Job type A/B" and know how to respond to the call.

However it apears that what is diplayed on the agent set is the CDN name not the Skillsetname.

is there anyway of changing this ?

 

[Harani]

I should have said that after the menu the script assigns the skillset based on the callers choice and it was that skillset name i was expecting to see on the agent set screen when the call is presented

 

[pronei]

I'm assuming CCMS 6.0.

In your CCMA, click configuration, Phoneset displays.

Then just drag, drop & size which fields you want the phones to display.

 

[Harani]

easy as that eh

Many thanks

 

[Milesprower]

Keep in mind the Phoneset Display configuration is Global (e.g everyone gets the same display) and it takes effect as soon as you submit the change.