Hi everyone,
This is an issue that's got me stumped. I have an IP Office 500v2 running 9.1.7. It's got a single combo card ATMv2. I've got 6 of the 9508 digital telsets and 6 of the 9608 H323 telsets. My service is a SIP trunk and it works fine for both incoming and outgoing calls. Call quality is great, I can even receive faxes of G711. Anyways, when I call one of those automated phone systems from my 9508s (any of them) the DTMF tones are not understood by the automated systems. Sometimes if I push them repeatedly it gets one or two, but accuracy becomes very hard then as I don't know which press went through. Oddly, if I call from one of my 9608s it works perfectly. Even the lightest, shortest press of a button and the automated systems understand the tone perfectly.
I've already verified that I'm using RFC2833.
Thanks,
Phil
This is an issue that's got me stumped. I have an IP Office 500v2 running 9.1.7. It's got a single combo card ATMv2. I've got 6 of the 9508 digital telsets and 6 of the 9608 H323 telsets. My service is a SIP trunk and it works fine for both incoming and outgoing calls. Call quality is great, I can even receive faxes of G711. Anyways, when I call one of those automated phone systems from my 9508s (any of them) the DTMF tones are not understood by the automated systems. Sometimes if I push them repeatedly it gets one or two, but accuracy becomes very hard then as I don't know which press went through. Oddly, if I call from one of my 9608s it works perfectly. Even the lightest, shortest press of a button and the automated systems understand the tone perfectly.
I've already verified that I'm using RFC2833.
Thanks,
Phil