SIP J179 and Call Park - not working 1

[Alaskatelecom]

Greetings All

I'm having some issues with getting a call park button to work on some SIP J179 phones.
The feature works if we use the FAC, however i'm getting a big middle finger when i try to use a button programmed for call park.

Buttons on my phone are programmed as such -
Park to 7010
auto dial to #097010

When I attempt to use Call Park between my desk phone and cell phone, I get the following –
From desk phone dial my cell phone
Answer on my cell phone, confirm 2 way audio
Press Call Park button (button 2 on phone)
- Call appears to be placed on hold. Cell phone plays hold music, and call appearance 1 flashes green
- Call appearance 2 (button 3) lights up and shows #097010, and I hear 3 audible tones starting from low to high, and these tones repeat
- Cell phone side still has the call on hold
It appears that the call is not being placed on park, but rather on hold.

 

[thephonelady]

Hi. I'm looking forward to hearing the solution to this issue. And I love your big middle finger expression

 

[JefferP]

It's been a minute but to park a call isn't the sequence something like this:
1. establish the call
2. hit transfer button and receive dial tone
3. hit park button
4. hang up

 

[ZeroZeroOne]

There are a couple of ways to park calls.

Call-Park Places the call in a non-exclusive hold, allowing another phone to take the call.
Call-Unpark (SIP) Allows a phone to take a call parked on another station.
AnswerBack (H.323) A Feature Access Code and not a dedicated button. Allows a phone to take a call parked on another station. Can be programmed as a System Abbreviated-Dial code and programmed as an abbrv-dial button. I would suggest a label such as “Unpark” or “Park-Pickup” and NOT “Call-Pickup”, which is a separate feature.

Call-Park – Basic Use​

• Station 123 receives a call and answers. The user pushes the Call-Park button and hears three confirmation Beeps. The Call-Appearance light goes out (or red) and the Call-Park light is green to indicate the call is parked. Stations can only park one call at a time.
• Station 456 wants to take the call parked at Station 123.
• H.323 – The user either dials the FAC for AnswerBack OR presses an abbrv-dial button (pre-programmed) and dials the Parked Station (123).
• SIP – The user presses the Call-Unpark feature button and dials the Parked Station (123).

Call-Park – Advanced​

Requirements: The answering station must have a Class of Service that includes Console permissions.

• Station 123 receives a call and answers. The call is to be answered on Station 456. The user presses the TRANFER button, presses Call-Park, dials the Station 456, then presses COMPLETE. The user hears three confirmation beeps. The Call-Appearance light goes out (or red) and the Call-Park light is Out. Stations with console permissions can park multiple calls, one per receiving station.
• Station 456 now has a green light next to Call-Park. To take the call, the user presses the Call-Park button and hears three confirmation beeps.

Call-Park – Park Zones​

Requirements: The answering station must have a Class of Service that includes Console permissions. Unique stations of any type other than virtual can be created and used for Parking calls. In this example we will use 881 as a Park Zone.

Optional: Busy-Indicators can be programmed on the Station to show which Park Zones are in use.

H.323:

• Station 123 receives a call and answers. The user presses the TRANFER button, presses Call-Park, dials the Park Zone number 881, then presses COMPLETE. The user hears three confirmation beeps.
• Station 456 wants to take the call parked at 881. The user either dials the FAC for AnswerBack OR presses an abbrv-dial button (pre-programmed) and dials the Park Zone (881).

SIP:

• Answer the incoming call
• Press the [Transfer] Softkey
• Enter the Call-Park Feature Access Code AND the Park-Zone Extension ( Example: *011_881)
• Press the [Call] Softkey

Note: There are two settings in System-Parameters Features that affect Call-Park:

Call Park Timeout Interval (Minutes) – (Page 1) The default value is 10 minutes.
Deluxe Paging and Call Park Timeout to Originator – (Page 4) The default behavior is to send calls that timeout to the Attendant.

TO PARK A CALL IN A 'PARK ZONE' USING COMMON SHARED EXTENSIONS:​

• Assign a range of available extension numbers on the console parameter screen. Enter starting number and then the range you want to have available. For example, if 7000 through 7007 is available in the PBX and you want to use all those numbers as park zones, enter 7000 on the Starting Ext field and then 8 in the Count field.
• Assign console parameters to phone that will use the park zones. (Assign COS that has console parameters to that phone)
• Assign a busy indicator for the range of park zones you set aside in the console parameters form. For example, assign a busy indicator for 7000, 7001, 7002 and so on, for as many as you want to use.

HOW TO USE:

1. Answer call.
2. Press transfer
3. Dial Park Code
4. Dial park zone number where you want the call parked or press assigned busy indicator for that park zone - hear 3 beeps. (7000, etc - for this example)
5. Press Transfer again
6. Call is parked at that park zone and busy indicator lights for that 'park zone'

TO RETRIEVE PARKED CALL IN PARK ZONE:​

• Dial the Answer Back Access Code.
• Dial the park zone where call is parked or press assigned busy indicator.
• Call has been retrieved.