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SIP J179 and Call Park - not working

Alaskatelecom

Technical User
Mar 17, 2022
8
US
Greetings All

I'm having some issues with getting a call park button to work on some SIP J179 phones.
The feature works if we use the FAC, however i'm getting a big middle finger when i try to use a button programmed for call park.

Buttons on my phone are programmed as such -
Park to 7010
auto dial to #097010

When I attempt to use Call Park between my desk phone and cell phone, I get the following –
From desk phone dial my cell phone
Answer on my cell phone, confirm 2 way audio
Press Call Park button (button 2 on phone)
- Call appears to be placed on hold. Cell phone plays hold music, and call appearance 1 flashes green
- Call appearance 2 (button 3) lights up and shows #097010, and I hear 3 audible tones starting from low to high, and these tones repeat
- Cell phone side still has the call on hold
It appears that the call is not being placed on park, but rather on hold.
 
Hi. I'm looking forward to hearing the solution to this issue. And I love your big middle finger expression 👍🏻👍🏻
 
It's been a minute but to park a call isn't the sequence something like this:
1. establish the call
2. hit transfer button and receive dial tone
3. hit park button
4. hang up
 

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