Hey there;
First post on this forum but have been an avid reader since installing our 3300 a while back.
We are experiencing some distortion when placing calls to external recipients using either a Spectralink 8020 on our internal WiFi or BlackBerry MVS over a SIP trunk using the mobile network. The distortion is similar to a vocoder effect and seems to only affect the person on the SIP device and not the person on the other end of the call. Often times the distortion doesn't occur until 2 or 3 minutes into the call. Sometimes a DTMF tone will cause the effect to start happening immediately thereafter. You can always get back to normal by placing the person on hold and resuming the call.
Any ideas what could be the culprit? Our external trunk is a standard Bell Canada PRI (partial T1). Calls using our Mitel sets do not exhibit this behaviour (5330's). MVS calls or 8020 calls to internal recipients are not affected either.
We have:
MCD Release 5.0 SP2 PR1
Active software load: 11.0.2.19
Platform MXe-III, 512MB RAM
30 or so SIP extensions (wireless and MVS)
60 or so internal extensions.
Thanks for any insight!
First post on this forum but have been an avid reader since installing our 3300 a while back.
We are experiencing some distortion when placing calls to external recipients using either a Spectralink 8020 on our internal WiFi or BlackBerry MVS over a SIP trunk using the mobile network. The distortion is similar to a vocoder effect and seems to only affect the person on the SIP device and not the person on the other end of the call. Often times the distortion doesn't occur until 2 or 3 minutes into the call. Sometimes a DTMF tone will cause the effect to start happening immediately thereafter. You can always get back to normal by placing the person on hold and resuming the call.
Any ideas what could be the culprit? Our external trunk is a standard Bell Canada PRI (partial T1). Calls using our Mitel sets do not exhibit this behaviour (5330's). MVS calls or 8020 calls to internal recipients are not affected either.
We have:
MCD Release 5.0 SP2 PR1
Active software load: 11.0.2.19
Platform MXe-III, 512MB RAM
30 or so SIP extensions (wireless and MVS)
60 or so internal extensions.
Thanks for any insight!