SIP Caller ID display Issue R8

[onison13]

Hi all,

I am having an issue where only 2 of my branches are not getting Caller ID from SIP Provider Nextiva. After talking to them we ran some tests and now I am getting the caller ID in the header request. But I cannot figure out why I cannot get the name to display on the phones... I have tried both Favor Directory and Favor Trunk. Here is what the invite looks like:

INVITE sip:5555553777@pai.voipdnsservers.com:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 208.254.254.75:5060;branch=dsfdsafasdfasdfru10b8cj68eucad0.1
From: "Cell Phone TX"<sip:5555556038@208.254.254.75;user=phone>;tag=1123237689-1515114542766-
To: "5555553777 5555553777"<sip:5555553777@67.254.254.43>
Call-ID: BW1809027660401181349548053@10.254.254.101
CSeq: 569285464 INVITE
Contact: <sip:5555556038@208.255.255.75:5060;transport=udp>
Supported: 100rel
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Call-Info: <sip:10.255.255.101>;appearance-index=1
Recv-Info: x-broadworks-client-session-info
Accept: application/media_control+xml,application/sdp,multipart/mixed
Max-Forwards: 19
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 266

I have masked some info since I am an over paranoid person haha. But as you can see, the "From" info is correct. But on System Status and the phones, the contact info 5555556038@208.255.255.75 is how the call is presented. Any suggestions?


Thanks!

 

[rdoubrava]

What version of 8.1 ?

 

[derfloh]

There is a check box "caller ID in From: header". From trunk or from directory is only where IPO tries to get the display name from.

 

[onison13]

I am on R8 and I do not see a check box Caller ID in From: box anywhere.

 

[onison13]

I found from vendor that r7 and r8 are not supported for this feature. This was added in 8.1