SIP/2.0 403 Forbidden

[bigkeir]

Hi,

I have a bunch of AVAYA B179 SIP Conference phones that I can't get to work, they were working previously but I'm unsure why they've stopped now...

I am getting either 'Forbidden' or 'Timed Out' show up on the phones when I try to call out.

Here are some monitor logs:

 08:36:48 2481156123mS CMLOGGING:     CALL:2019/02/2208:36,00:00:00,000,,O,phone number redacted,phone number redacted,NoUser,,,1,,"",0,n/a
 08:36:48 2481156123mS CMExtnEvt:    NoUser: CALL LOST (CMCauseCallBarred)
 08:36:48 2481156123mS CMCallEvt:    0af7015400002b51 352.11089.0 -1 NoUser.0: StateChange: END=X CMCSDialInitiated->CMCSCompleted
 08:36:48 2481156124mS CMExtnEvt:    v=0 State, new=PortRecoverDelay  old=Dialling,0,0,NoUser
 08:36:48 2481156124mS CMExtnTx: v=(null), p1=0
            CMReleaseComp
            Line: type=SIPLine 360 Call: lid=352 id=11089 in=0
            Called[phone number redacted] Type=Default (100) Reason=CMDRdirect  Calling[] Type=Internal Plan=Default 
            Cause=122, Call Barred(IPO)
            Timed: 22/02/19 08:36
 08:36:48 2481156124mS SIP Tx: UDP 10.247.1.84:5060 -> 10.12.162.20:5060
                    SIP/2.0 403 Forbidden
                    Via: SIP/2.0/UDP 10.12.162.20:5060;rport;branch=z9hG4bKPjEH4IwpBzr2G0d1JjIzT5mxKBl6AHdA-3;alias
                    From: <sip:8101@10.247.1.84>;tag=JzpVfN-8upyMOOLh25tH4zl45j3dS0PL
                    Call-ID: JZ-N.oxv6GZwidw5H-1R1tpgIa-v6E3.
                    CSeq: 29118 INVITE
                    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
                    Supported: 100rel
                    Server: IP Office 11.0.0.1.0 build 8
                    Reason: Q.850;cause=55;text="Incoming calls barred within CUG"
                    To: <sip:phone number redacted@10.247.1.84>;tag=9308721b5e12bc0b
                    Content-Length: 0

 

[intrigrant]

08:36:48 2481156124mS CMExtnTx: v=(null), p1=0
CMReleaseComp
Line: type=SIPLine 360 Call: lid=352 id=11089 in=0
Called[phone number redacted] Type=Default (100) Reason=CMDRdirect Calling[] Type=Internal Plan=Default
Cause=122, Call Barred(IPO)
Timed: 22/02/19 08:36

The user is not allowed to make external calls USER>TELEPHONY>SUPERVISOR SETTINGS>OUTGOING CALL BAR

 

[bigkeir]

Hi,

Just checked these options and they are unticked for all of the phones already,

thank you

 

[Okkie26]

Check system status to see if there is a user matched to the extension.

 

[bigkeir]

Yes, each extension has a user with the correct extension

 

[TheSmash]

Not what the trace is implying...

08:36:48 2481156123mS CMLOGGING: CALL:2019/02/2208:36,00:00:00,000,,O,phone number redacted,phone number redacted,NoUser,,,1,,"",0,n/a

ACSS (SME)

 

[janni78]

Guessing the conference phone isn't registered to the system.

"Trying is the first step to failure..." - Homer

 

[bigkeir]

How would I see the user is with the extension? I can see this is the case in IP Office - I have a extension called 8100 and a user with the extension 8100.


How would I register the phone to the system?

thank you

 

[teletechman]

Check SSA extension and see if you can see the B179, also in Monitor go to status and SIP phone status it will tell you if it is registered or not.
Mike

 

[bigkeir]

How do I check the SSA extension??

 

[Okkie26]

Open system status, and go to extensions...

 

[bigkeir]

It says they're unregistered but how do I register them? Not sure why I'm getting call barred errors as well if the option isn't selected..

 

[Okkie26]

Because you are not registered.

So you're not allowed to make any external calls.

Do you see a SIP extension in ssa in tav system > SIP extensions?

 

[sizbut]

If the phone is registered with the system but not associated with a user, then it uses the settings of the user called NoUser and one of their defaults is being set to outgoing call bar.

- Does the user who should be associated with the phone have a login code set?

- Are they set to Force Login (if so, switch that off)

- Use the *35*N# shortcode to log the user in on the phone.

Stuck in a never ending cycle of file copying.