Single step recording

[witnesseng]

Hey all

Back in january I set up a Contact Store solution on site using single step conferencing. Since the day I set the server up I have not been able to get two columns to show any data in the search and replay page. The agent and the service column both show n/a. At first we weren't recording outbound but I think that's fixed now. I could use any suggestions at this point I am out of ideas.

 

[mrcom12]

Hi could you let me know what you did to get the outbound calls recorded. I have senario where it records internal calls ok using single step conference but looking at the debug logs it shows an error of

JTAPIthread – Attempting to join 3705 to call 000001058171173291472 (active=false) : Privilege violation CSTA Error:8

We are using AVAYA CM 3.1.2
AES 3.1.1

Thanks

 

[witnesseng]

Actually we are still getting that error too. Are you sure that the error is from outbound calls?

We had a problem recording outbound as well, we tried so many different things at this point that I really couldn't tell you what we did to fix it. Make sure that you have everything in you AES security database, agent IDs, exts, vdn's, trunks. One of those might get it.

 

[mrcom12]

Thanks, we have fixed the issue it was to do with a CTI user on AES called tsapi, we enabled unrestriced access and now it is working.

 

[witnesseng]

Still getting an error, we have tried everything we can think of, we've even had Avaya install a patch for the AES server. The error we are getting is "Single-step Conference Failed: Eception adding call party: null".