Shutdown problems

[c8a4v7]

i have a pc running home edition with shutdown problems. if i have the ethernet cable connected to the back of the computer and try to shutdown it just hangs at the "windows is shutting down". but if i restart the computer with the cable not connected and then go to shutdown it shuts down. it seems to do this only when there is a LAN connection. please help

 

[bcastner]

It sounds like an S3 state issue with WOL: Go to the computer manufacturer web site and download, then apply, a BIOS upgrade if possible.

 

[c8a4v7]

another thing i forgot to mention is that i have checked for spyware and viruses. if i go into safe mode with networking it shuts down just fine

 

[bcastner]

That does help:

Three tests:

. If you Start, Run, shutdown -f -s
Does it shutdown?

. If you download and use this freeware, does it shutdown?

http://www.karenware.com/newsletters/2003/2003-01-28.asp

. if no joy from the above, does this freeware shut the machine down?

http://www.beyondlogic.org/solutions/shutdown/shutdown.htm

If any of the above works, create a shortcut on your Desktop and use the above utility as the Target path to shutdown the computer.

Further detective work you can do:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308029

http://www.aumha.org/win5/a/shtdwnxp.htm

http://www.theeldergeek.com/shutdown_issues_in_xp.htm