Hi,
I would like to get voip feature so I can build pbx to pbx network intented for call center function. This way I can reroute call to site B to site A, if the operator in the site B is busy or the call goes unanswered. This way, the incoming call can be pick up by the employee in site A.
Site B will be installed KX TDE200 since the current pbx is very old one, and right now site A has TDA200. I was told I have to upgrade my MPR to IP convergence MPR so I can achieve this goal. Does this sound right? I thought TDA200 itself support voip? Please advise. Thanks.
I would like to get voip feature so I can build pbx to pbx network intented for call center function. This way I can reroute call to site B to site A, if the operator in the site B is busy or the call goes unanswered. This way, the incoming call can be pick up by the employee in site A.
Site B will be installed KX TDE200 since the current pbx is very old one, and right now site A has TDA200. I was told I have to upgrade my MPR to IP convergence MPR so I can achieve this goal. Does this sound right? I thought TDA200 itself support voip? Please advise. Thanks.