Shadowing Problems 1

[GordoSK]

I run PS 3.0 on Windows 2003

I have administrator rights to the citrix farm, and when I initiate a shadow session from the Console, I get a "Citrix Session Shadow Utility" window that exclaims that it had encountered a problem and we are sorry for the inconvenience. When I click on the link for more information, I get a Error signature: AppName: cshadow.exe, AppVer: 2.4.2085.1...Offset: 00364bec.

From the Shadow toolbar, I get the same as above except Offset: 00364b94.

This was working before, I have applied both the Critical Hotfixes.

Thanks for your time

chris

 

[ascotta]

Can you shadow from a PC running the CMC ?

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[GordoSK]

Thanks for the Reply Scott,

No I cannot shadow from a PC running the CMC, get the same error.

chris

 

[ascotta]

aha!

Are you running the latest CMC ?

Make sure you have a citrix client on the shadower pc and make sure the video is greater than or equal the target video.

What are the settings for shadowing set to?

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[GordoSK]

CMC, 3.0

published desktop app setting is at 1024X768, my video is 1152X864.

I am unsure of what settings for shadowing there is, I know it's enabled, permissions are set for help desk folks, but I am also getting the error (I have local admin rights)

thanks again for your responses...

chris

 

[ascotta]

Well thats kinda exhausted my suggestions as to settings problems.

You could try using filemon and regmon from

http://www.sysinternals.com

to see if you are getting permissions issues, and to see what is happening.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[GordoSK]

I found the answer on the Citrix support forum...

http://support.citrix.com/forums/thread.jspa?messageID=327357&fromSearchPage=true&#327357

Thanks again for your assistance in this matter Scott...

seeya

chris

 

[ascotta]

Excellent post for others too.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott

 

[Vyko]

Hello,

We had this exact problem on a newly built PSe 3.0 server and opened a support case.

Citrix asked for the dumps and has developed these hotfixes and we have tested both and worked fine:

Window 2000 Server fix at:

http://support.citrix.com/kb/entry!default.jspa?categoryID=277&entryID=5985&fromSearchPage=true

Windows Server 2003 fix at:

http://support.citrix.com/kb/entry!default.jspa?categoryID=277&entryID=5986&fromSearchPage=true

I hope this helps.

Regards,
Victor