Setup more then one voicemail node with multiple shortcodes?

[CBack85]

this is possible?

I have tried to do it but it's all the same voice mail node message no matter what short code i enter to record a new message?

 

[tlpeter]

What do you mean ?

Using multiple shortcode and multiple node's ?
Sure it is possible but probably you did not set it up right

example

*888
voicemailnode
name of node with out the ""
line id 0

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

here is what i have for one of them.

Code: 850
Feature: Voicemail Node
Telephone Number: 850

anther one would be

Code: 851
Feature: Voicemail node
Telephone number: 851

 

[tlpeter]

In vmpro is your node called 850 ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tlpeter]

Or are you talking about mailboxes ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

No, I have 850,851,852 in Voicemail Pro so there are the same names as the short codes in manager

 

[CBack85]

we leave a voicemail on one of the short codes and that gets sent out to certain people who I have setup as Users in voicemail pro and in manager. it will dial out to their cell phone notifying them of a message and then they can access that message that someone has left on the respective voicemail node

 

[kholladay]

Do you also have users or hunt groups in Manager with those extensions? If so it will confuse Voicemail Pro to use those numbers.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

Change those numbers in names and be sure that they do not match any names in the ipoffice !!!

Probably those numbers do match extensions or groups in the ipoffice ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

No they are setup as pretty much Phantom VOIP extensions and each user having their own extension.

 

[CBack85]

I have this already working with shortcode 888 but can't get past just having one voicemail node. I need each short code to have it's own voicemail box to leave a message on.

 

[tlpeter]

Oke different way of doing this

Make a shortcode
851
voicemail node
Testnode
line id 0

Go in vmpro

Made a shortcode node and name it Testnode

in that node put in a leave mail action and point it to the mailbox you want


Second way is use visual voice and record a greeting and forward it to the mailbox you want

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

thats pretty much how I have it setup already.

i have 851 short code in manager 851 short code in vmpro and then for each user i have a get mail action setup and it points to their respective extension mailbox.

 

[tlpeter]

Is there an extension or group 851 ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

851 is a short code in manager and setup in voicemail pro as a "Edit play list" action and then a "generic" action that has a free format command of FWD: 550#551#552##

which is obviously a Forward command that sends out to 550,551,552, etc and those numbers represent each user with their own extension.

that's how they are all setup.

 

[tlpeter]

This is from the docs:

The Voicemail Node short code feature can also be used to access short code start points. It uses the short code start point name as the telephone number without surrounding brackets.


So do not use numbers but names !!!!!!!

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

use names in vmpro instead of numbers then?

then the telephone number should be the name of the short code matching the name of it in vmpro?

 

[tlpeter]

Yes indeed
For sure it works, done it many times
I never used numbers for that

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[CBack85]

Hmmm changed all the shortcodes 851,852,853 their telephone numbers to actual names and then changed the numbers in vmpro to match those telephone number names.

still only one voicemail node with the same recording on it from an earlier short code i have setup

 

[CBack85]

I just can't figure out what I could be doing wrong......