Hi everybody!
I'm setting up an extension for a new user, and he'd like the system to ring the extension, then forward to his cell phone. I tried to accomplish this using the "Follow Me" settings. The user's extension is in the box, along with their cell number. I do have the # sign after the number. When I try to initiate the call to the cell phone, I'm getting this error in the log:
[pre]
[2023-11-27 15:16:41.476] VERBOSE[801517][C-0000005a] pbx.c: Executing [s@macro-dialout-trunk:23] Dial("Local/16081234567@from-internal-0000001c;2", "SIP/SIP19256/16081234567,300,t") in new stack
[2023-11-27 15:16:41.477] VERBOSE[801517][C-0000005a] netsock2.c: Using SIP RTP TOS bits 184
[2023-11-27 15:16:41.477] VERBOSE[801517][C-0000005a] netsock2.c: Using SIP RTP CoS mark 5
[2023-11-27 15:16:41.480] VERBOSE[801517][C-0000005a] app_dial.c: Called SIP/SIP19256/16081234567
[2023-11-27 15:16:41.603] VERBOSE[1512][C-0000005a] chan_sip.c: Got SIP response 604 "Does not exist anywhere" back from 216.86.44.107:5060
[2023-11-27 15:16:41.604] VERBOSE[801517][C-0000005a] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
[2023-11-27 15:16:41.604] VERBOSE[801517][C-0000005a] pbx.c: Executing [s@macro-dialout-trunk:24] NoOp("Local/16081234567@from-internal-0000001c;2", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1") in new stack
[/pre]
We have four channels of our main SIP line, so there's definitely available channels to place the call. The call came in on one channel - is the SIP provider not allowing me a second channel to allow the system to dial the cell phone?
We also have a second SIP number with only one channel and a specific prefix is needed to use it. I tried to have the system make the call on that channel, and it worked. However, I'm not sure how to set the destination as the cell phone rang, but then the system came back on with a busy signal (that's what I have the destination set to). If he doesn't answer at his desk, I want the system to send the call to the cell phone and then drop off. Can I do that? I did consult the emetrotel guide, but I didn't find any helpful info. in there.
Could someone lend a hand to help me set this up? Thanks everyone!
-Michael
I'm setting up an extension for a new user, and he'd like the system to ring the extension, then forward to his cell phone. I tried to accomplish this using the "Follow Me" settings. The user's extension is in the box, along with their cell number. I do have the # sign after the number. When I try to initiate the call to the cell phone, I'm getting this error in the log:
[pre]
[2023-11-27 15:16:41.476] VERBOSE[801517][C-0000005a] pbx.c: Executing [s@macro-dialout-trunk:23] Dial("Local/16081234567@from-internal-0000001c;2", "SIP/SIP19256/16081234567,300,t") in new stack
[2023-11-27 15:16:41.477] VERBOSE[801517][C-0000005a] netsock2.c: Using SIP RTP TOS bits 184
[2023-11-27 15:16:41.477] VERBOSE[801517][C-0000005a] netsock2.c: Using SIP RTP CoS mark 5
[2023-11-27 15:16:41.480] VERBOSE[801517][C-0000005a] app_dial.c: Called SIP/SIP19256/16081234567
[2023-11-27 15:16:41.603] VERBOSE[1512][C-0000005a] chan_sip.c: Got SIP response 604 "Does not exist anywhere" back from 216.86.44.107:5060
[2023-11-27 15:16:41.604] VERBOSE[801517][C-0000005a] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
[2023-11-27 15:16:41.604] VERBOSE[801517][C-0000005a] pbx.c: Executing [s@macro-dialout-trunk:24] NoOp("Local/16081234567@from-internal-0000001c;2", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1") in new stack
[/pre]
We have four channels of our main SIP line, so there's definitely available channels to place the call. The call came in on one channel - is the SIP provider not allowing me a second channel to allow the system to dial the cell phone?
We also have a second SIP number with only one channel and a specific prefix is needed to use it. I tried to have the system make the call on that channel, and it worked. However, I'm not sure how to set the destination as the cell phone rang, but then the system came back on with a busy signal (that's what I have the destination set to). If he doesn't answer at his desk, I want the system to send the call to the cell phone and then drop off. Can I do that? I did consult the emetrotel guide, but I didn't find any helpful info. in there.
Could someone lend a hand to help me set this up? Thanks everyone!
-Michael