Setting Up Additional Auto Attendant?

[davidshq]

We currently have a NEAX 2400 IPX PBX with a NEAXMail AD-64 voicemail system. When someone calls in they are taken to the main opening box and can interact with the auto attendant from there. I would like to add a second menu, but am unsure how to tell the PBX that this auto attendant exists and that all calls to this extension should be handed off to the voicemail system? Right now, when I call the number even though I have it setup in voicemail it forwards to the operator.
Dave.

 

[belevedere]

Set up a virtual extension, then call forward all that number to the VM pilot. Build a TBOX matching the virtual number. Point your calls to the virtual it will forward to the VM and be answered by the TBOX matching the VE number.

 

[davidshq]

I can't find anything in the documentation about setting up virtual extensions? Is there another term for these virtual extensions?
Thanks,
Dave

 

[davidshq]

Is a phantom station the same as a virtual extension?
Dave.

 

[belevedere]

A virtual extension is programmed as a TEC 18 on LEN number 000247-000317, 001247-001317, etc. Those LEN number have no physical slots. Perform a LLEN LEN list and look over the result for any TEC 18's. It should give you an idea as to how your system is programmed. Virtual extensions are usually given to stations that need more than one station appearance.

 

[davidshq]

Thanks. I got it working!