I am administering a Merlin Magix system. I currently have
it set up so that 8 lines come in and ring to 8 different phones all at the sametime. example line 801 rings at the first position on each phone if someone is on that line it hunts to the next line 802 which will ring on each phone on the second button and so on. I want to set up a queue so that if all lines are busy or nobody answers the phone the
customer has an option to stay on the line and wait for the next available rep or they can press a number and go to voice mail immediately. I know i would have to set up a auto attendant the customer would have the option to hold on the line for next available rep (which would go into queue} or press 1 to go directly to voice mail. How would i set the system to go to a queue and ring at each of the lines 801-808 on each of the phones until someone answers or they decided to press a designated button on there phone to leave the queue and go to voice mail.
I know this is long and may be a bit confusing but if anyone has any advise on how to do this it would be appriciated. Also can this be done with a dlc operator or does it need to be a qcc?
Thank
Keith
it set up so that 8 lines come in and ring to 8 different phones all at the sametime. example line 801 rings at the first position on each phone if someone is on that line it hunts to the next line 802 which will ring on each phone on the second button and so on. I want to set up a queue so that if all lines are busy or nobody answers the phone the
customer has an option to stay on the line and wait for the next available rep or they can press a number and go to voice mail immediately. I know i would have to set up a auto attendant the customer would have the option to hold on the line for next available rep (which would go into queue} or press 1 to go directly to voice mail. How would i set the system to go to a queue and ring at each of the lines 801-808 on each of the phones until someone answers or they decided to press a designated button on there phone to leave the queue and go to voice mail.
I know this is long and may be a bit confusing but if anyone has any advise on how to do this it would be appriciated. Also can this be done with a dlc operator or does it need to be a qcc?
Thank
Keith