Session Manager Rightfax Outbound ARS Problem

[justinsm2]

When trying to send a call from Rightfax through Session Manager through Communication Manager and its TDM Trunks we are encountering an issue with No AAR/ARS route pat/pref not being found. 9 is the FAC we use for ARS and I have placed x's in the number and domain to shield information. Inbound calls work just fine however outbound regardless of how we Adapt the call in Session Manager seem to not be getting ARS treatment. We have tried sending it with +9, 9, 1, and just the 10 digit number. Any thoughts from anyone on what could cause this? Trace is below. CM 5.2 Session Manager 6.1

08:30:33 SIP<INVITE sip:91800xxxxxxx@xxxxxxx.net:5060 SIP/2.0
08:30:33 Call-ID: 84cac98-8f04f320-13c4-55013-eda0-1f7444eb-eda0
08:30:33 active trunk-group 225 member 1 cid 0xcd6
08:30:33 denial event 1751: No AAR/ARS route pat/pref D1=0x8300e1 D2=0x1c001
9
08:30:33 SIP>SIP/2.0 404 Not Found
08:30:33 Call-ID: 84cac98-8f04f320-13c4-55013-eda0-1f7444eb-eda0
08:30:33 term trunk-group 225 cid 0xcd6
08:30:33 idle trunk-group 225 cid 0xcd6

 

[eltorodeoro]

are you using location-based ARS? this should be looking at the "all" table for routing -- do a

list ars ana

if there are no entries, that's probably your issue. another useful command is

li ars rou 1800xxxxxxx

also, check the cor of the session manager trunk group. make sure the frl is high enough to get out of the route pattern (if any) chosen.

 

[justinsm2]

We are using location based ARS and do have it set for all locations on the default ARS. The FRL is high enough.