Service pack 1 wont install

[sggaunt]

Lots of detail follows,
I have tried much of the stuff I found by Googling, except the 'remove everything in the system partition, to make more space' suggestion, It currently has 72 Megs free (out of 100 Meg)
System restore is set to use 2Gigs max, all previous restore points are deleted.


This in the event log:-
Administrative events
Installation Failure: Windows failed to install the following update with error 0x80004005: Windows 7 Service Pack 1 for x64-based Systems (KB976932).

Application Log;

1. Successfully created restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update).

This one sort of suggests the insufficient system drive space tack?

2. 8220: Ran out of time while deleting files.

Operation:
OnPostSnapshot event
PostSnapshot Event

Context:
Execution Context: Shadow Copy Optimization Writer
Execution Context: Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {c3747f07-005a-46f0-9ab8-48ed5bc0d730}

3. 1001. Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 6.1.7601.17592
P2: Package_for_KB976932
P3: 6.1.1.17514
P4: amd64
P5: unknown
P6: 80004005
P7: Execute
P8: Partially Installed
P9: Installed
P10: WindowsUpdateAgent

Attached files:
C:\Windows\Logs\CBS\CbsPersist_20111010073604.cab
C:\Windows\Logs\CBS\CbsPersist_20111011144539.cab
C:\Windows\Logs\CBS\CbsPersist_20111011184327.cab
C:\Windows\Logs\CBS\CbsPersist_20111018201554.cab
C:\Windows\Logs\CBS\CbsPersist_20111019074905.cab
C:\Windows\Logs\CBS\CBS.log
C:\Windows\servicing\Sessions\Sessions.xml
C:\Windows\winsxs\poqexec.log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601.17592_9f77e552f431ae93f6af15a5a6d64f6fa62b3739_cab_1118f391

Analysis symbol:
Rechecking for solution: 0
Report Id: 5e9792a0-fa2e-11e0-8dd9-4487fcaab3c9
Report Status: 4

and then another 5 like the above

Then
903 The Software Protection service has stopped.
8224 The VSS service is shutting down due to idle timeout.








Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[DrB0b]

Ill go ahead and ask the obvious, did you test the HDD and RAM? Granted it could be a simple corrupt OS, but helps to rule out the hardware so you aren't running in circles.

"Silence is golden, duct tape is silver...

 

[tlcscousin]

http://support.microsoft.com/kb/2530477

Thiis the link to the microsoft fix it that supposedly fixes that issue.

 

[sggaunt]

DrBob: The computer is exactly 4 weeks old, better not be anything wrong with those items!!
But just in case I will run Sandra on it.

tlcs: Tried the filters thing last week. No joy
I have also run the fix it utility, it didn't.

But will have another go....



Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[sggaunt]

Not tried it again yet, but my single network connection has only 7 'properties' anyway.

I am trying turning off the IPV6 and link layer stuff.

Here goes...

Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[linney]

System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2011]

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914FBC5B-1FBA-4BAE-A7C3-D2C47C6FCFFC

Look at temporarily disabling Anti Virus software, including Windows Defender, if it is still on your machine. Consider also temporarily disabling UAC.


How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

Have you tried activating the Built-in Administrator and installing under that user?

From an elevated Command Prompt

net user administrator /active:yes

Then log out of your regular account and back in as the built-in administrator, where you might be able to install the program. When you're done, log back into your regular account and, for security purposes, disable the built-in administrator account using:

net user administrator /active:no "


Are there any other errors in the Event Viewer that point to other problems with the machine, especially the hard drives?


As your machine is only 4 weeks old, I assume that it didn't come preinstalled with Windows 7, otherwise I would have thought SP1 would have already be installed?

I vaguely remember having one 64-bit machine that point blank refused to accept SP1 under any circumstances, I think I ended up cheating by using Image backup of another machines Windows 7 Partition, and putting it on the suspect machine, and afterward changing the Product Key to the correct one, and having to load the correct drivers that were missing.

 

[sggaunt]

Hi Linney
Yes tried the system update readiness tool.

It appears to have been got ready for sale back in April (before the update), but it left Comet just 4 weeks ago.

Its got a trial period copy of McAfee running at present, not tried turning off but I will do, there are no indications that it could be the problem!

Ran system trouble shooter and scannow (from elevated command prompt).

I will post some logs tommorow.




Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[briteyes]

This is not at all a technical solution, just an observation but I had the same thing on my pc, only it was just out of warranty for the hard drive which apparently had bad sectors on it, once that was replaced and all restored I had no trouble.

 

[BadBigBen]

SGGaunt,

which IE version is installed?
have you tried to update it over the internet or from where are you attempting to install SP1?

we recently had to install W7 on a laptop using a pre-SP1 install DVD, before we had a SP1 W7 install media due to customer wanting the laptop, once installed we told it to update over the internet, there I noticed that it installed many updates before it even offered to install SP1...

I also found it helpful to have all drivers updated...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[sggaunt]

Attempting to install using Windows update. 'Important update' it says!
IE9 (Pre installed, not in update history) and Google Chrome on here.
Yes lots of updates were installed over a 2 day period before the failed SP1 attempts started.
Hidden again now.





Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[BadBigBen]

how about trying this, download the SP1 from Microsoft, and install it locally (not from Windows Update)...

http://www.microsoft.com/download/en/details.aspx?id=5842

another question, are you using a different boot manager than the Windows 7 one, i.e. GRUB, basically are you DUAL booting the machine?



Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[sggaunt]

Ben:

They got me there, choice of 10 files which is the correct download?



Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[sggaunt]

Ah reading the whole page helps!!


Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[sggaunt]

Diddn't work though, burned a DVD with the full ISO.
Same error 80004005

No special boot manager.

Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[BadBigBen]

was that OS upgraded from a VISTA install or a fresh install?

all that I've read so far, suggest that something is not kosher, and the common culprits have been named, e.g. boot managers, have you run SFC /SCANNOW?

but Steve, since this is a new install, why not start from scratch, build your own slipstreamed W7 SP1 DVD, and reinstall, probably is a lot quicker than trying to find out what the problem really is...

PS: do an image of the HDD before you do a new install, thus you have a backup at least, that can be applied really quick...

see here for how to do the slipstreaming the easy way... ;-)


Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

 

[sggaunt]

New computer with W7 pre-installed

Yes I tried scannow.
I will have a look at the slipstream thing, I spent a lot of time setting stuff up on it so if I can avoid having to re-install I will.

There are lots of posts on the web about how SP1 broke their computers, so another alternative is to hide the update and forget it.
The downside to this is that If an SP2 comes along(with important fixes), that might need SP1 to be done.

I still want to run Sandra on it to check out the hardware, what I really really don't want is to have to send it back.






Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[tlcscousin]

If you go into disk management (control panel/admin tools disk management)does your drive show system reserved partition? If so and you right click and select properties does it show free space available and if so how much?

 

[sggaunt]

System reserved partition has 72Megs free of 100megs.

The SP1 update is a minimum of 73.5 Megs, so if it has to buffer the entire thing to the drive then it will run out of space.



Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[sggaunt]

Sandra reporting no problems with disk drives.

Couple of things connected to the USB ports, about which I know nothing.

1. A mass storage device. (made by Realtek as in the sound chip ??)
2. Something made by Primax electronics (a touch pad driver perhaps)


Steve: N.M.N.F.
If something is popular, it must be wrong: Mark Twain

 

[BadBigBen]

I can understand the frustration...

the mass storage device, probably is the multicard reader that a lot of laptops have... and the Primax Ele. thingy, could be the touchpad or a build in cam....

something has been nagging me for a while now, it just did not pop into my mind till now, and that being: does the laptop have an Intel or AMD CPU?

if AMD then disregard my rambling... if it is Intel then, have a read it may apply:

Microcode update for Intel processors in Windows 7 or in Windows Server 2008 R2

http://support.microsoft.com/kb/2493989/en-us

worth a shot:
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

http://support.microsoft.com/kb/947821

alternatively, you could use the slipstreamed Win7 DVD, and do an Inplace Upgrade install, this will keep all the data and settings intact...

How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

http://support.microsoft.com/kb/2255099

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"