Hi,
Not sure if this is possible but we run several departments and would like each department to be able to send a different Caller ID when making outgoing calls, i.e. Sales, Technical, Admin etc all to each send a different number when they make a call so if a customer redials the it, it goes to the right department.
We have a range of DDI numbers already assigned to 0845 numbers that are then assigned to groups on the phone system and each group will ring on a predetermined set of handsets depending on what departmnet you are in. So really all we want is the groups to have a caller dispay number assigned to them i suppose.
At the moment when you make a call the system sends the main ISDN number but not our DDI's, but i think that is a BT problem.
We have an Avaya 406 V1 running IP office 3.1 (48). All our handsets are 5410's.
Thanks....Pigsfoot
Not sure if this is possible but we run several departments and would like each department to be able to send a different Caller ID when making outgoing calls, i.e. Sales, Technical, Admin etc all to each send a different number when they make a call so if a customer redials the it, it goes to the right department.
We have a range of DDI numbers already assigned to 0845 numbers that are then assigned to groups on the phone system and each group will ring on a predetermined set of handsets depending on what departmnet you are in. So really all we want is the groups to have a caller dispay number assigned to them i suppose.
At the moment when you make a call the system sends the main ISDN number but not our DDI's, but i think that is a BT problem.
We have an Avaya 406 V1 running IP office 3.1 (48). All our handsets are 5410's.
Thanks....Pigsfoot