Solution Detail
H323 Registration rejected error message
Problem Description
The Network Routing Service (NRS) rejects the H323 Gatekeeper (GK) registration request:
27/08/2009 07:36:53 LOG0003 NPM: cmEvRASReject: GK 10.192.102.1 Registration rejected
27/08/2009 07:36:53 LOG0003 NPM: cmEvRASReject: GK 10.192.104.2 Registration rejected
Cause of problem
The endpoint is not using H323 protocol.
Problem Resolution
Unselect H323 from the Signaling Server (SS) setting and reboot the SS.
Affected Products
Enterprise VoIP Core CS 1000E
Enterprise VoIP Core CS 1000M Chassis/Cabinet
Enterprise VoIP Core CS 1000M Half Group
Enterprise VoIP Core CS 1000M Multi Group
Enterprise VoIP Core CS 1000M Single Group
Enterprise VoIP Core CS 1000S
Matthew - Technical Support Engineer