Second DN not ringing on a phone with SCR

[Buster452]

Ok,

I'm probably going about this the wrong way.

I have a TN setup with a 2616 set for the operator. She has visibility of several DN's for some key people. She can pickup calls for those people on both of their lines with keys programmed with SCR. Those all work fine.

We have a DN that'll be coming in (7158) that doesn't require a TN exclusively for it. I figured I could just setup two keys on her 2616 with SCR 7158 and SCR 6158. Well, the first line rings through and the second goes busy. It doesn't even go to voicemail.

How should I go about doing this properly?

Thanks,
Buster

Printout of phone config...
prt

TYPE: 2616
TN 28 0 1 3
DATE
PAGE
DES
DES 2616
TN 028 0 01 03
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 7750
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 7750
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 7150 0 MARP
CPND
NAME Operator
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6150 0 MARP
02 SCR 7158 D MARP
CPND
NAME Toll Free Sales Line
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 6158 D MARP
04 TRN
05 CFW 16 7750
06 MWK 7750
07
08 SCR 7160 0
CPND
NAME Dale Dunn
XPLN 27
DISPLAY_FMT FIRST,LAST
09 SCR 6160 0
10 SCR 7161 D
CPND
NAME Steven Freese
XPLN 27
DISPLAY_FMT FIRST,LAST
11 SCR 6161 0
12 SCR 7166 D
CPND
NAME Audrey Mackinnon
XPLN 27
DISPLAY_FMT FIRST,LAST
13 SCR 6166 D
14 AO6
15
DATE 10 JAN 2006


NACT

 

[johnpoole]

lhk 4

john poole
bellsouth business
columbia,sc

 

[HASAGO]

Change the LHK from 1 to 3 and test accordingly. Please note that this will mean that if someone rings 7150 it will also step down to 6150 then 7158 then 6158. Not sure how many calls they get on these numbers but try and see if they like it. The other option is to set up as MCR keys? Hope this helps?

 

[johnpoole]

quick, but not quick enough sir

john poole
bellsouth business
columbia,sc

 

[Buster452]

Hrmm, what's wierd is it already has the that behavior on 7150, the primary DN for this TN, with "LHK 1".

Lemme give LHK 2 a try.

Thanks,
Buster

 

[HASAGO]

If you change the LHK to 2 this will mean that the HUNT functionaltity will work but if you want it to step down to key 3 if key 2 is busy then you will need to set LHK to 3.

 

[Buster452]

Hrmm, Ok. LHK must be in addition to some global setting somewhere.

For 7158 (the DN not on a Key00 anywhere)
LHK 1 - 1st call rings, 2nd caller busy
LHK 2 - 1st call rings, 2nd caller vmail
LHK 3 - 1st call rings, 2nd caller rings, 3rd vmail

For the main DN for that TN though.
LHK 1 - 1st call rings, 2nd caller rings, 3rd vmail
LHK 3 - 1st call rings, 2nd caller rings, 3rd rings, and I assume 4th rings.

So If I setup LHK to 3, the behavior of the main TN (which happen to be assigned to key 00) is undesireable.

Buster

 

[Reusser]

You can correct this by putting feature key between DNs and make LHK 4

This should work as long as 7158 and 6158 only appear on this set.

What I often do is programm those numbers in key 0 and 1 of a the Data TN of a set with Marp set to that TN.

KEY 00 SCR 7150 0 MARP
CPND
NAME Operator
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6150 0 MARP
02 TRN
03 SCR 7158 D MARP
CPND
NAME Toll Free Sales Line
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 6158 D MARP

 

[Buster452]

Reusser,

What do you mean by a data TN? I tried cpying 2616 to port 16 (a DTA port), but that didn't work.

Buster

 

[HASAGO]

I think what he means is on the voice TN but put the transfer key in between the numbers as per above. I have not tested this so am interested on the outcome.

KEY 00 SCR 7150 0 MARP
CPND
NAME Operator
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 6150 0 MARP
02 TRN
03 SCR 7158 D MARP
CPND
NAME Toll Free Sales Line
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 6158 D MARP