Second Diatl Tone has stopped after setting up ouotgoing caller ID number

[davidwalters]

IP Office V2 500 7.0. I set up two users so that their personal DID numbers would be displayed on outgoing calls. I programmed their Short Codes as follows for the PRI and their second dial tone is no longer there but the call will still go thru if they continue dialing

9N;
Ns3052612233
Dial
1

This did not work and there still is no second dial tone. I read a post that said to program the shortcode this way:

[9]N;
Ns3052612233
Dial
1

This did not work still no second dial tone.

 

[amriddle01]

You are bypassing ARS, that's why you have no secondary dial tone

 

[davidwalters]

Thanks, I thought I was going thru ARS. Is there a solution to get the second dial tone back but still send the outgoing caller ID number

 

[amriddle01]

Send the call through ARS, as long as you aren't forcibly sending something else there

 

[davidwalters]

Do you have detailed instructions for setting this up?

 

[TouchToneTommy]

Copy and paste the existing ARS table. On the new one, add your s3052612233 to the end of each dial string. On the user, give them a User Shout Code 9N/Dial/N/51 or whatever the new ARS table is.