SECC 4.2 Real Time connection

[ctracer]

I am trying to connect to our SECC 4.2 server to run some live data reports. I am trying to make a dashboard that will work in a web browser and that looks nicer that the GRTD client. I have installed sybase and configured the ODBC connection. I can login with the connection, however when I try to make a SQL statement the only sources I have is a list of views. None of these give me the real time data I need, the best I can do is updating every 15 minutes and thats not good enough. I've tried everything I can think of but I don't know much about Symposium. If somebody could help me out with how I might be able to do this I would appreciate it.

Thank you

 

[sandyml]

Your ODBC connection gives you access into the historical statistics. Stats are written to the database in 15 minute intervals, and are not real time. The full-block Symposium/Contact Center platform provides a multicast stream with real time stats as well as a web client. However, the SECC does not come with a web client, and I believe the RSM (multicast) feature is an option that you must purchase. Might be wrong about the optional feature, but that is what I just read in the documentation for SECC.

 

[ctracer]

sandyml, i am developing the web client, what I need is an ODBC connection that will give me real time stats. Is this possible? and if so, do you know how I would do that?

 

[sandyml]

You may need to create a regular SECC user account that your app uses to log in, and then get the real time feed from that - kinda like the GRTD works.

 

[ctracer]

I use the same user account that the GRTD uses. I have made dashboards for other systems here and am trying to make one for this system now. I have everything setup the same as the GRTD machine but I cant seem to find it.

 

[ryr]

Hello. We have SCCS v4, are also using Web Client. I thought you could upload agents via a spread sheet. Has anyone done this?

 

[sandyml]

ryr, not sure how uploading agents via spread sheet applies here. Also, ctracer is using Symposium Express 4.2, not the full-sized Symposium. SECC doesn't have a web client.