SCN Showing "Down" - Watching Live Calls over SCN

[dsm600rr]

Hello All,

I have a multi-site SCN Customer that contacted me saying their voicemail does not work (Centralized) at one of their remote locations.

I opened SSA on both ends and I am indeed showing the SCN is showing down at both ends, so that would make sense that voicemail is not working.

What is strange is I am seeing calls over the SCN Line, Site to Site with no issues.

Ideas?

 

[joe2938]

This has nothing to do with voice mail working just because they can call across the scn. Can you ping the voice mail ip address?

 

[dsm600rr]

joe2938: I can ping the Voicemail Pro at the Main Location from SSA at the Remote.

I am getting "The following system resources are all in use: Voicemail Channels" at the Remote Location. SSA says they have 4 Channels - None in use.

 

[joe2938]

Reboot voice mail server then, worth a shot

 

[dsm600rr]

I finally got them (their IT) to admit that they made a change which is causing the issues. They replaced the Firewall. Is there a document I can send them that outlines what needs to be open on the FW to allow the SCN to function properly.

Thanks.

 

[kwing112000]

What type of firewall? its probably the ALG/Inspect/Transformations. it depends on the firewall brand what they call it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[dsm600rr]

kwing112000: Thank you. Its a Fortinet, not sure on the model

 

[kwing112000]

you need to remove the H323 ALG on that. there is a lot out there about how to do it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications