Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

SCN Issues on 2 9.0 units

Status
Not open for further replies.
texmatlock

texmatlock

Programmer
May 23, 2013
44
US
Can anyone tell me, based on this trace, why calls across SCN are failing with error code 17?

Any help as always much appreciated.

0:58:45 2506273mS PRN: 421: Digit Pressed 2
10:58:45 2506274mS CMCallEvt: 0.1039.0 -1 BaseEP: NEW CMEndpoint f4f4b604 TOTAL NOW=1 CALL_LIST=0
10:58:45 2506274mS CMCallEvt: 0.1039.0 -1 Ext421.-1: NEW CMExtnEndpoint f4f4b604, Name=Ext421, Extn=421, Phys Extn=421
10:58:45 2506275mS CMCallEvt: CREATE CALL:13 (f4f4a0ec)
10:58:45 2506275mS CMCallEvt: 0.1040.0 -1 BaseEP: NEW CMEndpoint f5767c6c TOTAL NOW=2 CALL_LIST=0
10:58:45 2506277mS CMExtnEvt: Ext421: CMExtnHandler::SetCurrent( id: 0->1039 )
10:58:45 2506278mS CMExtnRx: v=421, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[421] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIEFastStartInfoData (6) 10 item(s)
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Ext421
10:58:45 2506278mS CMCallEvt: 251.1039.0 13 Ext421.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
10:58:45 2506278mS CMExtnEvt: v=2 State, new=Dialling old=Idle,0,0,Ext421
10:58:45 2506278mS CMTARGET: 251.1039.0 13 Ext421.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=421 dir=out complete=0 ses=0
10:58:45 2506279mS CMTARGET: 251.1039.0 13 Ext421.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
10:58:45 2506279mS CMCallEvt: 251.1039.0 13 Ext421.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
10:58:45 2506282mS CMExtnTx: v=421, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIESecurityData (253) 2 item(s)
Timed: 25/09/14 10:58
10:58:45 2506282mS CMExtnTx: v=421, p1=8000
CMFacility
Line: type=IPLine 250 Call: lid=251 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
10:58:45 2506282mS CMExtnTx: v=421, p1=0
CMSetupAck
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
Timed: 25/09/14 10:58
10:58:45 2506283mS CMExtnRx: v=421, p1=0
CMInformation
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
Called[2] Type=Default (100) Reason=CMDRdirect Keypad[2]
10:58:45 2506283mS CMTARGET: 251.1039.0 13 Ext421.0: Setting Hard Timer 4000
10:58:45 2506283mS CMTARGET: 251.1039.0 13 Ext421.0: LOOKUP CALL ROUTE: type=100 called_party=2 sub= calling=421 dir=out complete=0 ses=0
10:58:45 2506283mS CMTARGET: 251.1039.0 13 Ext421.0: ADD TARGET (N): number=2 type=100 depth=1 nobar=1 setorig=1 ses=0
10:58:45 2506286mS CD: CALL: 251.1039.0 BState=Idle Cut=0 Music=0.0 Aend="Ext421(421)" (0.0) Bend="" [] (0.0) CalledNum=2 () CallingNum=421 (Ext421) Internal=1 Time=11 AState=Dialling
10:58:45 2506288mS H323Evt: SetOperational 13 192.168.49.10:0 to 0
10:58:45 2506717mS RES: Thu 25/9/2014 10:58:45 FreeMem=54574844 54274012(2) CachedMem=300832 CMMsg=5(6) Buff=5200 1362 1000 7463 5 Links=6639 BTree=14264 CPU=03.95% CPUStats=1/3/16300/25502/25810/0/0 MCR=0 MCW=0
10:58:45 2506717mS RES2: IP 500 V2 9.0.0.0 build 829 Tasks=50 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=62 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=21(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
10:58:45 2506717mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
10:58:45 2506893mS PRN: 421: Digit Pressed 2
10:58:45 2506893mS CMExtnRx: v=421, p1=0
CMInformation
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
Called[2] Type=Default (100) Reason=CMDRdirect Keypad[2]
10:58:45 2506894mS CMTARGET: 251.1039.0 13 Ext421.0: Setting Hard Timer 4000
10:58:45 2506894mS CMTARGET: 251.1039.0 13 Ext421.0: LOOKUP CALL ROUTE: type=100 called_party=22 sub= calling=421 dir=out complete=0 ses=0
10:58:45 2506894mS CMTARGET: 251.1039.0 13 Ext421.0: ADD TARGET (N): number=22 type=100 depth=1 nobar=1 setorig=1 ses=0
10:58:47 2508533mS PRN: 421: Digit Pressed 1
10:58:47 2508533mS CMExtnRx: v=421, p1=0
CMInformation
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
Called[1] Type=Default (100) Reason=CMDRdirect Keypad[1]
10:58:47 2508534mS CMTARGET: 251.1039.0 13 Ext421.0: Setting Hard Timer 4000
10:58:47 2508534mS CMTARGET: 251.1039.0 13 Ext421.0: LOOKUP CALL ROUTE: type=100 called_party=221 sub= calling=421 dir=out complete=0 ses=0
10:58:47 2508534mS CMTARGET: 251.1039.0 13 Ext421.0: ADD TARGET (N): number=221 type=100 depth=1 nobar=1 setorig=1 ses=0
10:58:47 2508534mS CMTARGET: 251.1039.0 13 Ext421.0: SET USER: J Mendez orig=1
10:58:47 2508534mS CMTARGET: 251.1039.0 13 Ext421.0: ADD USER: J Mendez depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeDefault) incl(0x0) excpt(0x0), allow_redir(0) remote=c0a8270d simult 0 (0)
10:58:47 2508534mS CMTARGET: 251.1039.0 13 Ext421.0: Direct to Remote Target: J Mendez
10:58:47 2508535mS CMTARGET: 251.1039.0 13 Ext421.0: MakeCallToNetworkedUser J Mendez simult:0 ipad=192.168.39.13 via 192.168.39.13
10:58:47 2508536mS CMCallEvt: 0.1041.0 -1 BaseEP: NEW CMEndpoint f4f3fdd4 TOTAL NOW=3 CALL_LIST=1
10:58:47 2508541mS CMTARGET: MakeCallToNetworkedPBX using line group id: 12 ipaddr=192.168.39.13
10:58:47 2508541mS CMTARGET: 251.1039.0 13 Ext421.0: Targeted OK: J Mendez
10:58:47 2508541mS CMTARGET: 251.1039.0 13 Ext421.0: CancelTimer CMTCDelayedProcessing
10:58:47 2508541mS CMTARGET: 251.1039.0 13 Ext421.0: INITIAL TARGETING SUCCEEDED
10:58:47 2508541mS CMTARGET: 251.1039.0 13 Ext421.0: GetNoAnswerTimer:25
10:58:47 2508542mS CMCallEvt: 251.1039.0 13 Ext421.0: StateChange: END=A CMCSDialling->CMCSDialled
10:58:47 2508542mS CMExtnEvt: v=2 State, new=Proceeding old=Dialling,0,0,Ext421
10:58:47 2508542mS CMExtnTx: v=421, p1=0
CMProceeding
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
Timed: 25/09/14 10:58
10:58:47 2508543mS CMCallEvt: 0.1040.0 13 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
10:58:47 2508545mS CMCallEvt: 0.1041.0 13 H323TrunkEP: StateChange: END=T CMCSIdle->CMCSOffering
10:58:47 2508546mS CMLineTx: v=18
CMSetup
Line: type=IPLine 18 Call: lid=0 id=1041 in=0
Called[221] Type=Default (100) Reason=CMDRdirect SndComp Calling[421] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageUtf8String
invokeId 14637
user 'Ext421' presentation Allowed
IE CMIEFastStartInfoData (6) 6 item(s)
IE CMIECallSignalChannelData (8) unknown
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Ext421
IE CMIECalledPartyName (224)(Type=CMNameDefault) name=J Mendez
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=Jac Mendez
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Ext421
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=421
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=9 class=CMDeviceH323Phone type=88 number=8000 channel=0 features=0x10000420 rx_gain=32 tx_gain=32 ep_callid=1039 ipaddr=192.168.49.10 apps=0 loc=0 em_loc=0 features2=0x0
IE CMIEMohSourceId (247) MOH Source = 255
Timed: 25/09/14 10:58
Locale: enu
10:58:47 2508546mS CD: CALL: 251.1039.0 BState=Idle Cut=1 Music=0.0 Aend="Ext421(421)" (0.0) Bend="J Mendez(221)" [Line 18] (0.0) CalledNum=221 (J Mendez) CallingNum=421 (Ext421) Internal=0 Time=2271 AState=Dialled
10:58:47 2508550mS H323Evt: v=0 stacknum=18 State, new=NullState, old=NullState id=-1
10:58:47 2508552mS H323Evt: v=0 stacknum=18 State, new=Initiated, old=NullState id=1041
10:58:47 2508561mS H323Evt: v=0 stacknum=18 State, new=NullState, old=Initiated id=1041
10:58:47 2508562mS CMLineRx: v=18
CMReleaseComp
Line: type=IPLine 18 Call: lid=0 id=1041 in=0
Cause=17, User busy
10:58:47 2508562mS CMCallEvt: 0.1040.0 13 TargetingEP: RequestEnd 0.1041.0 13 H323TrunkEP
10:58:47 2508562mS CMTARGET: 251.1039.0 13 Ext421.0: CancelTimer CMTCNoAnswerTimeout
10:58:47 2508562mS CMCallEvt: 0.1040.0 -1 BaseEP: DELETE CMEndpoint f5767c6c TOTAL NOW=2 CALL_LIST=1
10:58:47 2508563mS CMCallEvt: 0.1041.0 13 H323TrunkEP: StateChange: END=B CMCSOffering->CMCSCompleted
10:58:47 2508564mS CMExtnTx: v=421, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 25/09/14 10:58
10:58:47 2508564mS CMExtnTx: v=421, p1=8000
CMFacility
Line: type=IPLine 250 Call: lid=251 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
10:58:47 2508567mS CMLOGGING: CALL:2014/09/2510:58,00:00:00,000,421,O,221,221,Ext421,,,0,,""n/a,0
10:58:47 2508567mS CD: CALL: 251.1039.0 BState=Disconnecting Cut=1 Music=0.0 Aend="Ext421(421)" (0.0) Bend="J Mendez(221)" [Line 18] (268.1) CalledNum=221 (J Mendez) CallingNum=421 (Ext421) Internal=0 Time=2292 AState=Dialled
10:58:47 2508567mS CD: CALL: 251.1039.0 Deleted
10:58:47 2508569mS CMExtnEvt: Ext421: CALL LOST (CMCauseBusy)
10:58:47 2508569mS CMExtnEvt: Ext421: Extn(421) Calling Party Number(421) Type(CMNTypeInternal)
10:58:47 2508569mS CMCallEvt: 251.1039.0 -1 Ext421.0: StateChange: END=X CMCSDialled->CMCSCompletedTone
10:58:47 2508571mS CMExtnTx: v=421, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 25/09/14 10:58
10:58:47 2508571mS CMExtnTx: v=421, p1=8000
CMFacility
Line: type=IPLine 250 Call: lid=251 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
10:58:47 2508572mS CMExtnEvt: v=2 State, new=CMESCompleted old=Proceeding,0,0,Ext421
10:58:47 2508572mS CMCallEvt: 0.1041.0 -1 H323TrunkEP: StateChange: END=X CMCSCompleted->CMCSDelete
10:58:47 2508573mS CMCallEvt: END CALL:13 (f4f4a0ec)
10:58:47 2508574mS CMCallEvt: 0.1041.0 -1 BaseEP: DELETE CMEndpoint f4f3fdd4 TOTAL NOW=1 CALL_LIST=0
10:58:47 2508576mS CMMap: PCG::AddToneGenerator g B1[4] for cp[140]b0r1 append pcp[142]b0r1 (total 1)
10:58:47 2508576mS CMMap: PlatformConnectionAudioSAP::Bind pcp[142]b0r1 to 0.0
10:58:47 2508576mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[142]b0r1 Configure 0.0
10:58:47 2508576mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[142]b0r1 ConnectIndication 0.0
10:58:47 2508576mS CMMap: a=0.0 b=0.0 pcp[140]b0r1 RTPB1
10:58:47 2508576mS H323Evt: SetOperational 13 192.168.49.10:49152 to 1
10:58:48 2509718mS H323Evt: RTP(50r): 192.168.49.10/49152 192.168.49.108/50230 CODEC=Ulaw64K(5) PKTSZ=160 RFC2833=off AGE=3430 SENT=57 (avg size=164) RECV=50 (avg size=160)
10:58:49 2510235mS CMExtnTx: v=421, p1=8000
CMFacility
Line: type=IPLine 250 Call: lid=251 id=2 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
10:58:49 2510235mS CMExtnRx: v=421, p1=0
CMReleaseComp
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
10:58:49 2510235mS CMCallEvt: 251.1039.0 -1 Ext421.0: StateChange: END=X CMCSCompletedTone->CMCSCompleted
10:58:49 2510237mS CMExtnTx: v=421, p1=0
CMFacility
Line: type=IPLine 250 Call: lid=251 id=1039 in=0
IE CMIEFastStartInfoData (6) 2 item(s)
Timed: 25/09/14 10:58
10:58:49 2510237mS CMExtnEvt: v=2 State, new=PortRecoverDelay old=CMESCompleted,0,0,Ext421
10:58:49 2510238mS CMExtnEvt: Ext421: CALL LOST (CMCauseForceClear)
10:58:49 2510238mS CMExtnEvt: Ext421: Extn(421) Calling Party Number(421) Type(CMNTypeInternal)
10:58:49 2510238mS CMExtnEvt: Ext421: CMExtnHandler::SetCurrent( id: 1039->0 )
10:58:49 2510239mS CMCallEvt: 251.1039.0 -1 Ext421.-1: StateChange: END=X CMCSCompleted->CMCSDelete
10:58:49 2510240mS CMTARGET: 251.1039.0 -1 BaseEP: ~CMTargetHandler f4f43b3c ep f4f4b604
10:58:49 2510240mS CMCallEvt: 251.1039.0 -1 BaseEP: DELETE CMEndpoint f4f4b604 TOTAL NOW=0 CALL_LIST=0
10:58:49 2510242mS CMMap: a=0.0 b=0.0 pcp[140]b0r1 RTPB0
10:58:49 2510242mS H323Evt: SetOperational 13 192.168.49.10:49152 to 0
10:58:49 2510242mS H323Evt: RTP(END): 192.168.49.10/49152 192.168.49.108/50230 CODEC=Ulaw64K(5) PKTSZ=160 RFC2833=off AGE=3954 SENT=83 RECV=76 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
10:58:50 2512239mS CMExtnEvt: Ext421: Recover Timer reason=CMTRWrapUp
10:58:50 2512239mS CMExtnEvt: v=2 State, new=Idle old=PortRecoverDelay,0,0,Ext421
10:58:50 2512239mS CMExtnTx: v=421, p1=0
CMVoiceMailStatus
Line: type=IPLine 250 Call: lid=0 id=-1 in=0
Called[Ext421 Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Ext421 Msgs=0]
Timed: 25/09/14 10:58
 
Sort by date Sort by votes
Has this ever worked?

And how are the sites connected?

I've seen this cause code where SIP inspection / ALG was enabled on the firewalls.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

2cnvimggcac8ua2fg.jpg
 
Upvote 0 Downvote
I have had issues where I needed to remove the scn on the problem site and recreate it.

BAZINGA!

I'm not insane, my mother had me tested!

 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

rcc1000
  • Question
Call Record SCN 1
Replies
9
Views
2K
rcc1000
rcc1000
MiamiMax
  • Question
SCN PRI ICR entry 3
Replies
2
Views
203
derfloh
derfloh
rcc1000
  • Locked
  • Question
SCN IP Office Line 9.1.6.0
Replies
7
Views
485
rcc1000
rcc1000
AndoverService
  • Locked
  • Question
SCN 9.1 closes after save 1
Replies
2
Views
366
Mo. Abdullah
Mo. Abdullah
chavz7796
  • Locked
  • Question
Twilio SIP trunk setup on Avaya IP Office 9.0
Replies
3
Views
656
sizbut
sizbut

Part and Inventory Search

Sponsor

Back
Top