Hello All,
So I was thrown into this issue and its a hot mess. I did not do the initial programming and I am fairly new to SCN's so help would be greatly appreciated.
We have users extension Dialing between locations and receiving caller hearing dead air
Also, this happens occasionally on external calls where the caller is hearing dead air.
My Findings:
One Big Issue - They Have One Location on 9.1.6 and the other two locations on 8.0(43)
- Location one on 9.1.6 has 20 VCM Channels and 12 SCN Voice Networking Channels
- Location two on 8.0(43) has 20 VCM Channels and 4 SCN Voice Networking Channels
- Location Three on 8.0(43) has 10 VCM Channels and 4 SCN Voice Networking Channels
At Location one, I am showing 23 Occurrence of "No free channels were avail Outgoing Group ID:18"
I am also showing these Errors:
- Location two on 8.0(43) has 20 VCM Channels and 4 SCN Voice Networking Channels
- Location Three on 8.0(43) has 10 VCM Channels and 4 SCN Voice Networking Channels
So I was thrown into this issue and its a hot mess. I did not do the initial programming and I am fairly new to SCN's so help would be greatly appreciated.
We have users extension Dialing between locations and receiving caller hearing dead air
Also, this happens occasionally on external calls where the caller is hearing dead air.
My Findings:
One Big Issue - They Have One Location on 9.1.6 and the other two locations on 8.0(43)
- Location one on 9.1.6 has 20 VCM Channels and 12 SCN Voice Networking Channels
- Location two on 8.0(43) has 20 VCM Channels and 4 SCN Voice Networking Channels
- Location Three on 8.0(43) has 10 VCM Channels and 4 SCN Voice Networking Channels
At Location one, I am showing 23 Occurrence of "No free channels were avail Outgoing Group ID:18"
I am also showing these Errors:
- Location two on 8.0(43) has 20 VCM Channels and 4 SCN Voice Networking Channels
- Location Three on 8.0(43) has 10 VCM Channels and 4 SCN Voice Networking Channels