Hello all,
I have one customer that has two locations SCN together & seems whenever the VPN tunnel goes down & eventually comes back up, customers IT person has to (his words) kill the session on the two system's internal IPs.
Again IT person's words " it looks like the phone system whenever the tunnel goes down it keeps looking for the same old tunnel instead of the new one when it comes back up.
Since both office's primary ISP's aren't very stable, having SIP re-registering enabled would get it back on automatically"
Then asks "Do I have SIP Keepalive's & SIP re-registering enabled?"
My question if the IP Office Line has this, or anything I can do?
I do see, System-LAN 1- Keepalives Scope=Disabled, but Help acts like this is only for SIP Trunks and/or H323 and SIP remote workers, would this include a SCN IP Office line trunk?
If so, then what settings would be recommended, see I can choose between RTP or RTP-RTCP?
Any help will be much appreciated have numerous other customers with SCN & theirs never have as many issues as this one.
I have one customer that has two locations SCN together & seems whenever the VPN tunnel goes down & eventually comes back up, customers IT person has to (his words) kill the session on the two system's internal IPs.
Again IT person's words " it looks like the phone system whenever the tunnel goes down it keeps looking for the same old tunnel instead of the new one when it comes back up.
Since both office's primary ISP's aren't very stable, having SIP re-registering enabled would get it back on automatically"
Then asks "Do I have SIP Keepalive's & SIP re-registering enabled?"
My question if the IP Office Line has this, or anything I can do?
I do see, System-LAN 1- Keepalives Scope=Disabled, but Help acts like this is only for SIP Trunks and/or H323 and SIP remote workers, would this include a SCN IP Office line trunk?
If so, then what settings would be recommended, see I can choose between RTP or RTP-RTCP?
Any help will be much appreciated have numerous other customers with SCN & theirs never have as many issues as this one.