SCN and Connection Issue

[richa164]

Hello ...

I have the following case and I need a help to Solve it :

I have two IP Office 500v2 Rls 8.1

Site A:
IP Address (LAN1): 172.20.0.11
SCN line : 17, Outgoing: 2
IP Route: 0.0.0.0 / 0.0.0.0 / 172.20.0.15 / LAN1
Short Code: 2XX / Dial / . / 2 (outgoing Line ID)

Site B:
IP Address (LAN1): 172.30.0.8
IP Route: 0.0.0.0 / 0.0.0.0 / 172.30.0.1 / LAN1
SCN line : 17, Outgoing: 5
Short Code: 1XX / Dial / . / 5 (outgoing Line ID

The IPO SCN Line is UP between two sites

from site A (Extn 104), when I try to call Extn 201 on site B, Here is whats happen:

on site A SSA, when trace the call, there is an outgoing call from line17.
on the site A phone (e.g: 104), the phone is tring to esablish a call to 201 but the call is failed with Ubtainable.
Here is the trace:

llState, old=Initiated id=8821
14:30:31 11577691mS CMLineRx: v=17
CMReleaseComp
Line: type=IPLine 17 Call: lid=0 id=8821 in=0
Cause=38, Network out of order
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: Re-target after NetworkOOO - Try: Shortcode(201)
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: ADD TARGET (N): number=201 type=100 depth=1 nobar=1 setorig=1 ses=0
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: SYS SC: 201 3 01 sc=type=Dial code=2XX, num=. callinfop->sending_complete=1 secondary_dialtone=
14:30:31 11577692mS CMARS: FindActiveARSByGroupIDGroupID=5 - Not Found
14:30:31 11577692mS 14:30:31 11577691mS CMLineRx: v=17
CMReleaseComp
Line: type=IPLine 17 Call: lid=0 id=8821 in=0
Cause=38, Network out of order
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: Re-target after NetworkOOO - Try: Shortcode(201)
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: ADD TARGET (N): number=201 type=100 depth=1 nobar=1 setorig=1 ses=0
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: SYS SC: 201 3 01 sc=type=Dial code=2XX, num=. callinfop->sending_complete=1 secondary_dialtone=
14:30:31 11577692mS CMARS: FindActiveARSByGroupIDGroupID=5 - Not Found
14:30:31 11577692mS CMLRQ: FindActiveLRQByGroupIDGroupID=5 - Not Found
14:30:31 11577692mS CMCallEvt: 0.8824.0 -1 BaseEP: NEW CMEndpoint f4a16da4 TOTAL NOW=27 CALL_LIST=12
14:30:31 11577694mS CMTARGET: DIAL LINE: 1973 GROUP = 5 SUCCESS = f4a16da4
14:30:31 11577694mS CMTARGET: 253.8819.0 1973 John.0: PrepareTransferTargets Found 1 target
14:30:31 11577696mS CMCallEvt: 0.8824.0 1973 H323TrunkEP: StateChange: END=T CMCSIdle->CMCSOffering
14:30:31 11577697mS CMLineTx: v=17
CMSetup
Line: type=IPLine 17 Call: lid=0 id=8824 in=0
Called[201] Type=Default (100) Reason=CMDRdirectSndComp Calling[104] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageUtf8String
invokeId 15414
user 'John' presentation Allowed









14:40:06 12151638mS CMLineTx: v=17
CMSetup
Line: type=IPLine 17 Call: lid=0 id=9228 in=0
Called[201] Type=Default (100) Reason=CMDRdirectSndComp Calling[104] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageUtf8String
invokeId 15446
user 'John' presentation Allowed
IE CMIEFastStartInfoData (6) 10 item(s)
IE CMIECallSignalChannelData (8) unknown
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=John
IE CMIECalledPartyName (224)(Type=CMNameDefault) name=Reception
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=John
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=104
IE CMIEDeviceDetail (231) LOCALE=ara HW=15 VER=8 class=CMDeviceH323Phone type=113 number=8002 channel=0 rx_gain=32 tx_gain=32 ep_callid=9218 ipaddr=172.20.0.11 apps=8 loc=0 em_loc=0
IE CMIEMohSourceId (247) MOH Source = 255
Timed: 11/11/14 14:40
Locale: ara
14:40:06 12151639mS CMLineTx: v=17
CMReleaseComp
Line: type=IPLine 17 Call: lid=0 id=9224 in=0
Cause=16, Normal call clearing


Iam test and try many things on IP route but woth no results.
I need an assistance to solve this ?

Thanks and Reqards

 

[derfloh]

If you configured you SCN line correct you should not need to have these short codes. You can dial users and hunt groups the same way is if they were in one system.

Check SCN Status with SSA in your line 17.

 

[Gunnaro]

I need an assistance to solve this?

Yes, you do!
It's called a BP, pretty common world wide.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[richa164]

Hi derfloh ...

when check via SSA, the SCN line on each system is UP and the channels is Idle.

Thanks

 

[richa164]

Hello ...

when ring from extn 104 to 201, the phone show me the name of the person that I want to calling when try to dialling (Reception) but with Unobtanable.

Thanks.

 

[tlpeter]

Network issue.

BAZINGA!

I'm not insane, my mother had me tested!

 

[richa164]

Hello Mr. telpeter:

Can you tell me more about this ?
what should I do to solve this ?
Because the IT Engineer tell me that the firewall between two sites is not configured and all ports is open ?

Thanks and Best Regards.

 

[amriddle01]

CMReleaseComp
Line: type=IPLine 17 Call: lid=0 id=8821 in=0
Cause=38, Network out of order
14:30:31 11577691mS CMTARGET: 253.8819.0 1973 John.0: Re-target after NetworkOOO - Try: Shortcode(201)

Traffic is being blocked or just getting lost

 

[richa164]

Hi ...

Thanks, so its a network issue as tlpeter advice.
last thing, what should I tell the IT to do to solve this problem ?

Thanks and Regards.

 

[amriddle01]

last thing, what should I tell the IT to do to solve this problem

If they know what they're doing they can trace it, see what's being blocked and fix it. It's not up to you to work out what's wrong and then detail the steps required to fix an issue their equipment is causing....