SCN (4 IP Office 500v2 ) Unable access remote sites from main site via Manager 1

[dhillster1476]

I have four(4) IP Office 500 V2 (Release 11.0) at four sites connected via IP Office Lines/SCN.

I want to be able connect to all sites using Avaya IP office manager from the main site but can't.

The 3 remote sites are connected via fibre metro link and I can ping the 3 remote PBX IP addresses. I also see the IP addresses of all sites on the IP Office connect screen but when I attempt to login, I get an error message "Network error - Failed to communicate with IP Office".

SCN is working; the extensions from all sites can successfully call and receive calls from one another. Also remote extensions can use the SIP Trunk at main site.

I believe the firewall could be blocking some important/relevant port(s).

Any advice on how to access the remote sites from IP Office Manager at Main site, would be greatly appreciated.

 

[IP Office Tech]

Can you access the other sites with WebManager? that "Network error - Failed to communicate with IP Office" can be a hint that the Manager version doesn't match system software. Can try setting Manager Preferences Security setting to low or none. Or resetting security settings on systems.

I think there is too many ports to list here:

https://documentation.avaya.com/bundle/IPOfficeSystemMonitor/page/IP_Office_system_ports.html

- IP Office Tech

 

[sizbut]

Treating systems in an SCN as a single system is controlled by the SCN Discovery setting in File | Preferences | Discovery. It doesn't say, but I would suspect that it needs to IP Office lines to be set to WebSocket rather than Proprietary.

Stuck in a never ending cycle of file copying.

 

[IP Office Tech]

WebSocket is definitely the preferred connection method. In Discovery if those other site have there own subnets you can enter them. Instead of relying on the broadcast mask [255.255.255.255] finding them.

- IP Office Tech