SCH0719 ACD positions are full. Cannot add more. 1

[cypher0]

I ran into this today trying to build out a ton of ACD phones on our Option 61C (release 6):

"SCH0719 ACD positions are full.  Cannot add more."

Our vendor was able to quickly pull us out by increasing the number of agents on the specific queue we're putting these phones on (ACD 7210), but they have not yet responded to my inquiries:

How can I check this myself?
How can I increase the queue limit?
Is there a limit to how much I can increase this value?

Any ideas? I would like to be a little more self-sufficient with out PBX instead of relying on them all of the time.

-C

 

[GHTROUT]

LD 23
REQ PRT
TYPE ACD

At the MAXP prompt, see if that number is how many agents you have.

LD 23
REQ CHG
TYPE ACD
ACDN - your queue
At the MAXP prompt, make the number bigger = allow you to add more agents to that queue

--
Nortel Resources at GHTROUT.com
--

 

[cypher0]

Thank you, that is very useful.