Sage 300 - 2012 Ops Inquiry Error - Failure to initialize Sage 300 ERP DB Links error

[planetbluau]

Environment: Sage 300 2012 Premium Edition - PU2 on MS SQL 2012

ISSUE: When client is in the OE screen and clicks the drill down button next to the LAST INVOICE No. field it correctly displays the OE Inquiry screen. Then when user presses PRINT button to print an invoice the following error dialog displays. "Closing the UI due to failure to initialize Sage 300 ERP DB links"

Interestingly, when you enter OPS Inquiry via the usual tree, choose OE Invoice Inquiry, thus showing the same screen, the PRINT button works correctly by displaying the OE Print Invoice dialog, allowing the user to choose which invoice(s) to print.

Any suggestions as to why the PRINT button produces the error when using the drill down button method to open this screen from OE Order Entry?

Thanks in advance,
Rodney

 

[LloydJ]

Also if you open the OE Invoice Inquiry via the usual tree, then drill down to it from Order Entry, the invoice prints properly. It seems as if when OE Opens the Invoice Inquiry is when the issue occurs.

Was there ever a solution to this issue Rodney?

Kindly,
Lloyd

 

[planetbluau]

Hi LloydJ,

We are now on PU4 and this behaviour is fixed.

Regards,
Rodney

 

[MyriamA]

Hi Rodney,
when you talk about PUP 4 fixing this issue, do you mean Sage 300-2012 PUP 4 ?

Do you know if there a fix in version Sage EP Accpac 6.0 ?
Our client has the latest PUP for this version (PUP2)

thanks a lot,
Myriam

 

[planetbluau]

Hi Myriam,

Yes, I was referring to the Sage 300-2012 PU4. I am not sure if there are any updates that apply to 6.0 that would fix the issue.

Perhaps someone on the forum who has a client with that version could comment.

Regards,
Rodney