Runtime error starting Quark 6.0

[140133]

Every time I start Quark Passport 6.0 for PC, in Windows XP Professional, the program loads the fonts, pauses a few seconds and displays an error:
TITLE: Microsoft Visual C++ Runtime Library
Text: The program .... QuarkXPress Passport.exe called runtime to terminate in an unusual mode. QuarkXPress will close now.
I re-installed the software but the error stil appearing. However, Quark has been working with that PC about a month ago.
Could somebody advise what can I do?
Thanks.
DEMUS

 

[jimoblak]

Are you able to patch it to 6.5? Maybe this is a bug that has been fixed with 6.5.

- - I hope this helps - -
[sub](Complain to someone else if it doesn't)[/sub]

 

[140133]

Thanks jimoblak, I upgraded but Quark still not working, showing the same Runtime error.
Somebody else has an idea?
Demus

 

[Gilesy]

This has happened to me whilst I was in the middle of using it! It crashed and trying to restart it, I got the same message. I have have reinstalled it but it doesn't fix it.

I know this isn't helpful but just to let you know you are not the only one and I need an answer too - I have 3 days to finish a project. If anyone can solve this I'd be extremly grateful!

Gilesy

 

[amanxman]

Hi,

I have exactly the same problem. I have reinstalled it on another hard drive in the same PC, but still same problem.

Did you manage to solve it?

Cheers

amx

 

[Gilesy]

Hi all
Got an answer for this - would have replied earlier but needed to finish my project.

Create a new folder with name "Preferences" under QuarkXPress 6 application folder.

I have no idea why ! But it worked for me. I'd tried reinstalling, upgrading etc. Nothing worked, but adding the new folder sorted it out.
Hope this helps
Cheers
Gilesy

 

[emcrorie]

Thank you! Thank you! Thank you!

This was driving me nuts!

Beth

 

[NightWork]

Hiya
When you say "create a new folder under the QuarkXpress application folder."

Can you tell me where the application folder is please. Is it in Program Files?

Thanks...

 

[NightWork]

I've solved my problem with this and Quark is working once again!

The C++ Runtime Library was conflicting with other installed software. So I went to the Add/Remove Programmes and deciced to remove all non-essential programs which would use C++.

It turns out that the Google Info bar I downloaded for IE6 was the culprit for stopping Quark working.

No idea why or how but I'm so pleased that I can design again!

Hope this might be of use to anyone else struggling with this error.

 

[trentboy2]

Hey all.

I'm also having the exact same probs as you guys, a couple of weeks ago it worked fine but when i tried to load it up today I got the runtime error.

Typically I have a project that I need to start and have completed by next Monday.

Gilesy could you emphasis a bit more please mate. Perhaps a step by step for all us numnuts who dont know what your on about

Nightwork can you think of any other obvious software that uses C++ Runtime Libary that I might have on my computor?

Big cheers

P