Routing to old voicemail 1

[alexclabbs]

Hi

I've just deleted an old user and reassigned the extension to a new user but for some reason the voicemail message is still the old one. We have created a new voicemail message for the new user but it still routes to the old one. Any ideas?

The phone system is Avaya IP 406 DS

Thanks

Alex

 

[janni78]

Is the username still the same?
Any special programming on the user in VM Pro?

"Trying is the first step to failure..." - Homer

 

[alexclabbs]

Hi

I deleted the user completely and the new username is different, the only thing that i have carried over is the extension. Everything else is standard.

 

[IPGuru]

re-record the greeting


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[alexclabbs]

Tried that, still has original greeting.

 

[teletechman]

delete the MB from VM pro restart the VM pro service.
Mike

 

[alexclabbs]

Hi Mike

Done both of them and it is now working! Thanks for the help guys !!!

Many Thanks

Alex