Routing Phone calls based on Time Profiles 1

[magnum04]

Is there a way to route incoming phone calls to various users based on time profiles? For example, I have a toll free number for our support line but have multiple people working different shifts. User A works shift 1 on Monday, User B works shift2 on Monday, User C works shift 1 on Tuesday and User D works shift 2 on tuesday. Can I route calls coming during those hours accordingly to the corresponding users?

 

[amriddle01]

Yes, look at incoming call route and in destinations press help, then read about time profiles

 

[magnum04]

I am helpless here and any detailed guidance will be highly appreciated. I did look in the help sectio for incoming call route, but nothing's there about time profiles. I do know how to create multiple time profiles but do not know how to make the connection for the phone call. Please help!

 

[rollfig]

Program your time profile then add them to the incomming call route.
Then select wich HG or extention the call should go when it match that time profile.

 

[SoGaIPO]

When you're reading the help file on ICR, make sure you on looking at the destination tab. It's very specific.

 

[magnum04]

Thank you guys for all the inputs. I have tried your suggestions and looks like I can achieve what I want to do. I will work on this and will let you know how it goes. Once again, thank you all for your time and advice